Yucheng Partners with Convergys to Expand the Contact Center Product & Services Market in China

Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today a new partnership with Yucheng Technologies Limited (NASDAQ: YTEC), a leading, China-based IT solutions provider to the Chinese banking industry, that will enable it to sell Convergys’ Intervoice [R] Edify Voice Interaction Platform (EVIP) and Convergys Dynamic Decisioning Solution in China.

Yucheng is a total solutions provider to the banking industry in China and is recognized as the leader in call center solutions for banks. The call center market for banks in China is expected to grow from RMB 320 million in 2009 to RMB 590 million in 2012. As a formidable IT player in the Chinese banking industry, Yucheng has a strong track record of call center development. "Yucheng has already deployed call center solutions for three of the top five banks in China and had a 14.6 percent market share as of 2008,” according to consulting firm IDC.*

Convergys’ EVIP technology, with its innovative text-to-speech capability, strong administrative functions, convenient monitoring tools, one-on-one marketing channel, and dynamic menu functions, helps financial services companies go beyond connectivity, to provide a higher level of customer support and to streamline operations while maximizing cost efficiency.

Convergys Dynamic Decisioning Solution provides specialized intelligence to automatically evaluate customer events against company policies in order to execute appropriate actions in real-time. This knowledge can enable companies to significantly increase customer retention rates, grow revenue, and decrease costs.

"Our partnership with Convergys adds a compelling new dimension to our existing portfolio of IT solutions,” said Hong Weidong, CEO of Yucheng. "As our clients focus on modernizing operations and enhancing customer loyalty, we look forward to expanding our cooperation with Convergys to ensure that we are providing best of breed solutions to banks in China.”

"China’s market presents a great opportunity for us to showcase our technology solutions and services,” said Mike Betzer, president of Relationship Technology Management at Convergys. "When it came to penetrating the Chinese banking sector, we recognized the benefit of partnering with Yucheng, a local leader, because its market relationships could help Convergys’ advanced technology be the key differentiator in a highly competitive industry.”

Convergys helps clients uncover the true behavior of customers across self-service and live agent channels, balancing this with business objectives to help define and implement changes to business processes. Beyond its analytics consulting and contact center optimization expertise, Convergys supports speech application design, development, deployment, and on-going management and tuning. Convergys helps clients improve the efficiency and quality of service, reduce technology risk, and enhance the customer experience.

About Yucheng Technologies Limited

Yucheng Technologies Limited (NASDAQ: YTEC) is a leading IT service provider to the Chinese financial service providers. Headquartered in Beijing, China, Yucheng services clients from its nationwide network in 23 cities and approximately 2,000 employees. Yucheng provides a comprehensive suite of IT solutions to Chinese Banks including: (i) Channel Solutions, such as e-banking and call centers; (ii) Business Solutions, such as core banking systems and loan management; and (iii) Management Solutions, such as risk analytics and business intelligence. Yucheng is also a leading third-party provider of POS Merchant Acquiring Services in partnership with banks in China.

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for nine consecutive years. We have approximately 75,000 employees in 86 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com

(Convergys, Intervoice, and the Convergys logo are registered trademarks of Convergys Corporation.)

(*China Banking Industry IT Solution 2009-2013 Forecast and Analysis", #C383112S, July 2009)

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