MetLife Auto & Home(R) to Provide Identity Theft Resolution Service at no Additional Charge to Massachusetts Customers with Auto Insurance Policies

Effective immediately, over 200,000 Massachusetts drivers will receive an automatic increase in the level of protection that their auto coverage provides, as MetLife Auto & Home announced that it has begun providing Identify Theft resolution services to its Massachusetts auto insurance customers at no additional charge. The service will be provided to all new policies and existing automobile policies, including motorcycle and motor home, and will assist customers in resolving a suspected identity theft. This product enhancement makes MetLife Auto & Home one of the first property and casualty insurers to have a new auto product feature approved by the Massachusetts Division of Insurance since the state announced that it will transition its auto insurance system to managed competition. The Identity Theft resolution services feature has been a popular product enhancement for MetLife Auto & Home since it became the first national insurer to offer the service for its automobile, renters, condominium, and standard homeowners policies, in states where approved. The service is now available to its auto customers in 48 states, plus the District of Columbia, and has been available to MetLife Auto & Home’s property customers in Massachusetts since August 2005. Unlike "ID theft insurance” coverage, which typically focuses on ID theft reimbursement and is often sold for $35 - $45 or more annually, this enhancement to MetLife Auto & Home’s auto policies focuses on helping customers regain their identity, and MetLife’s resolution service comes at no additional cost to the consumer. "According to a recent survey conducted by Zogby International, people are actually more worried about being a victim of identity theft than having their car stolen,” said Bill Moore, president of MetLife Auto & Home. "We often hear stories from customers who have been victimized by identity fraud, who appreciate that we were there to simplify the process, and help put their lives back in order—just as we do when they are victimized by a reckless driver or a fire.” This restoration service will be provided by IdentityTheft 911™, one of the nation’s foremost providers of identity-theft crisis resolution, defense, and education services. There is no premium for the service and no deductible to pay. The service will be available whether the customer is dealing with: Account takeover: where someone uses a person’s accounts to make unapproved charges Identity takeover: where someone uses a person's personal information to establish an alternative identity; opening accounts and making purchases in his/her name Proactive inquiries: where a person has noticed something odd, has received an unexpected call from a creditor, or has lost a wallet Upon discovering something suspicious regarding their credit, MetLife Auto & Home customers simply call the company’s toll-free number. The company will transfer that customer directly to IdentityTheft 911, where a counselor will be assigned to the case. "We’re proud to offer this product innovation to our Massachusetts auto customers, providing them with an enhanced product feature that our auto customers throughout most of the country receive,” said Moore. "MetLife Auto & Home is committed to removing, whenever possible, coverage gaps and many of the surprises that both auto and home insurance customers face when filing claims. We’re also looking to respond to some of the realities of modern life that cause anxiety for our customers, such as ID theft. This service provides an additional level of comfort, helping people through the ordeal and hassle of reclaiming their identity.” One dedicated IdentityTheft 911 counselor will work one-on-one with impacted customers/victims to help them reclaim their good names. Customers will have access to a toll-free number to contact their counselor whenever questions arise. Other services provided, at no extra charge, to MetLife Auto & Home customers include: Direct assistance with filing police reports Creation of fraud victim affidavits Creation of a comprehensive case file, which provides assistance for law enforcement Direct assistance with notifying governmental agencies (such as U.S. Postal Service, Passport Services Office, Social Security Administration, DMV) Preparation of all documents and phone calls needed to notify credit grantors Assistance in placing fraud alerts with credit bureaus, closing accounts that have been compromised, adding passwords to accounts, etc. Personal assistance in dealing with debt collectors, if necessary Credit monitoring, to identify fraudulent activity and provide periodic reports of changes to credit information – including sending alerts whenever suspicious activity is detected Fraud monitoring of more than 400 databases (such as state departments of motor vehicles) to identify where someone is trying to use, or change, personal information, such as Social Security Number and/or home address A full year of active follow-up to judge the effectiveness of the fraud resolution and to detect possible recurrent fraud For more information about preventing identity theft, including tips and a downloadable checklist to avoid being victimized, visit: www.MetLife.com/identitytheft. Consumers can also call 1-800 Met Auto for additional information. MetLife Auto & Home is one of the nation’s leading personal lines property and casualty insurance companies. MetLife Auto & Home has developed a reputation for innovation in product design, being the first insurer to introduce product enhancements that provide greater value to consumers, including Identity Theft resolution services to both its auto and home insurance customers, offered at no additional charge, which is available in most states. The company was named among the industry’s leaders in customer service according to J.D. Power and Associates 2007 Auto and Homeowners Insurance StudiesSM. MetLife Auto & Home is a subsidiary of MetLife, Inc. (NYSE: MET), a leading provider of insurance and financial services with operations throughout the U.S. and the Latin America, Europe and Asia Pacific regions. For more information, please visit www.metlife.com. MetLife Auto & Home is a brand of Metropolitan Property and Casualty Insurance Company and its affiliates, Warwick, RI.