MetLife Auto & Home(R) the First National Insurer to Provide Identity Theft Resolution Service at no Additional Charge with its Auto Insurance Policies

MetLife Auto & Home today announced that it will be thefirst national insurer in the U.S. to provide identity theftresolution services on its automobile policies at no additionalcharge, in all states where approved by regulators. Last year, thecompany was the first insurer to include the service with its renters,condominium, and standard homeowners policies in states whereapproved, and the service is now available to its customers in 49states. The company has begun filing the auto-policy enhancement withregulators and has already received approval in 22 states in just afew weeks. It will roll out this policy enhancement to its autocustomers beginning in early May. Unlike "ID theft insurance"coverage, which may include ID theft resolution service and istypically sold for $35 - $45 annually, or more, this enhancement toMetLife Auto & Home's auto policies comes at no additional cost to theconsumer.

"Our customer surveys tell us that 97 percent of our policyholdersare concerned about ID theft," said Bill Mullaney, president ofMetLife Auto & Home. "Our customers who have been victimized by anidentity thief appreciate that we were there to simplify the processand help them put their lives back in order, just as we do when theyare victimized by a burglary, a fire, or a reckless driver. Whileidentity theft service is now frequently found in home insurancepolicies, we also wanted to offer this valuable service to our autocustomers so that we could provide the same peace of mind to them."

As with MetLife Auto & Home's Identity Theft and Credit Protectionfor its property-insurance customers, this restoration service will beprovided by IdentityTheft 911(TM), one of the nation's foremostproviders of identity-theft crisis resolution, defense, and educationservices. There is no premium for the service and no deductible topay. The service will be available whether the customer is dealingwith:

-- Account takeover: where someone uses a person's accounts to make unapproved charges

-- Identity takeover: where someone uses a person's personal information to establish an alternative identity; opening accounts and making purchases in his/her name

-- Proactive inquiries: where a person has noticed something odd, has received an unexpected call from a creditor, or has lost a wallet

"We've long prided ourselves on removing coverage gaps and many ofthe surprises that both auto and home insurance customers face whenfiling claims, as well as responding to some of the realities ofmodern life that cause anxiety for our customers, such as ID theft.This service provides an additional level of comfort to them."

Upon discovering something suspicious regarding their credit,MetLife Auto & Home customers, in states where provision of theservice has been approved, simply call the company's toll-free number.The company will transfer that customer directly to IdentityTheft 911,where a counselor will be assigned to the case.

Unlike a call center environment provided by some companies, thesame IdentityTheft 911 counselor will work one-on-one with impactedcustomers/victims to help them reclaim their good names. Customerswill have access to a toll-free number to contact their counselorwhenever questions arise. Other services provided, at no extra charge,to MetLife Auto & Home customers include:

-- Direct assistance with filing police reports

-- Creation of fraud victim affidavits

-- Creation of a comprehensive case file, which provides assistance for law enforcement

-- Direct assistance with notifying governmental agencies (such as U.S. Postal Service, Passport Services Office, Social Security Administration, DMV)

-- Preparation of all documents and phone calls needed to notify credit grantors

-- Assistance in placing fraud alerts with credit bureaus, closing accounts that have been compromised, adding passwords to accounts, etc.

-- Personal assistance in dealing with debt collectors, if necessary

-- Credit monitoring, to identify fraudulent activity and provide periodic reports of changes to credit information - including sending alerts whenever suspicious activity is detected

-- Fraud monitoring of more than 400 databases (such as state departments of motor vehicles) to identify where someone is trying to use, or change, personal information, such as Social Security Number and/or home address

-- A full year of active follow-up to judge the effectiveness of the fraud resolution and to detect possible recurrent fraud

For more information about preventing identity theft, includingtips and a downloadable checklist to avoid being victimized, visit:www.MetLife.com/identitytheft. Consumers can also call 1-800 Met Autofor additional information.

MetLife Auto & Home, a subsidiary of MetLife, Inc. (NYSE: MET), isone of the nation's leading personal lines property and casualtyinsurance companies, insuring over 3.8 million autos and homes. Thecompany was named among the industry's leaders in customer serviceaccording to J.D. Power & Associates' 2005 Claims CustomerSatisfaction surveys for both auto and home. For more informationabout MetLife(R), visit www.metlife.com.

MetLife Auto & Home is a brand of Metropolitan Property andCasualty Insurance Company and its Affiliates, Warwick, RI.