Marlene Santos Named Vice President of Customer Service/Sales & Market

Marlene Santos Named Vice President of Customer Service/Sales & Marketing of FPL

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    Business Editors/Energy Editors
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    JUNO BEACH, Fla.--(BUSINESS WIRE)--Jan. 19, 2005--Florida Power & Light Company announced today the appointment of Marlene Santos to serve as vice president of Customer Service/Sales & Marketing. Santos had previously served as director of customer care for the Florida-based utility.
    Santos, a 23-year company veteran, has held a variety of management positions in the areas of finance, marketing and customer service. She succeeds William Hamilton, who after a 35-year career with FPL has decided to retire from the company.
    "Ms. Santos is a proven and seasoned professional bringing a wealth of experience in the customer service arena," said Armando Olivera, president of FPL. "During her tenure as director of customer care, FPL became the first electric utility in the nation to have its customer care center operations certified as a center of excellence by the Center for Customer Driven Quality at Purdue University."
    Santos will lead FPL's customer service/sales & marketing activities which are focused on customer satisfaction and continuous improvement. Activities under her direction include residential and business field services, marketing, product management, meter reading, payment processing, revenue recovery and customer care center operations.
    "I'm honored to serve as vice president of such an essential component of our company," said Santos. "We have a dedicated customer service team which is focused on providing the best service possible to all our customers, and it's my goal to build on this legacy."
    Santos has served the local community of Miami-Dade in a variety of roles, including participation in the Greater Miami Chamber of Commerce and Boy Scouts of America. She has served on the board of directors of the Alumni Association of the University of Miami, School of Business, and the Girl Scouts Council of Tropical Florida.
    Santos holds a B.B.A. in finance with high honors from the University of Miami as well as a M.B.A. from the same institution.
    Florida Power & Light Company is the principal subsidiary of FPL Group, Inc. (NYSE:FPL), nationally known as a high quality, efficient and customer-driven organization focused on energy-related products and services. With annual revenues of more than $9 billion and a growing presence in 26 states, FPL Group is widely recognized as one of the country's premier power companies. Florida Power & Light Company serves more than 4.2 million customer accounts in Florida. FPL Energy, LLC, FPL Group's wholesale electricity generating subsidiary, is a leader in producing electricity from clean and renewable fuels. Additional information is available on the Internet at http://www.FPL.com, http://www.FPLGroup.com and http://www.FPLEnergy.com.

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CONTACT: Florida Power & Light Company, Miami Corporate Communications Dept. Mayco Villafana, 305-552-3888

KEYWORD: FLORIDA INDUSTRY KEYWORD: ENERGY UTILITIES MANAGEMENT CHANGES PHOTO PHOTOWIRE SOURCE: Florida Power & Light Company PHOTO: 37640

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