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07.02.2005 09:02:00
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Leading Analyst Firm Validates Siebel Systems' Impressive First Year
Leading Analyst Firm Validates Siebel Systems' Impressive First Year in Hosted CRM Independent Research Firm's 2005 Hosted Sales Force Automation TechRankings Highlights Enterprise-Class Capabilities of Siebel CRM OnDemand
Siebel Systems, Inc. (NASDAQ:SEBL), a leading provider of business applications software, has been recognized for its enterprise-class hosted Customer Relationship Management (CRM) solution. Siebel was among the select companies that Forrester invited to participate in its January 2005 Hosted Sales Force Automation TechRankings which evaluated Siebel CRM OnDemand Release 6, launched earlier this year. In the Scorecard Summary(1), Forrester cites several of Siebel CRM OnDemand's capabilities including field-leading analytics built on the industry's first hosted data warehouse, enterprise-caliber customization, built-in sales process coaching (sales workflow), and pre-built industry-specific editions. Also of note, the report finds Siebel's unique ability to offer hybrid deployments with Siebel on-premise solutions a major advantage for existing on-premise customers. With this capability, divisions in these companies can be up and running in days or weeks.
"After only one year, we have established ourselves as a leader in hosted CRM and we're just getting started," said Bruce Cleveland, Senior Vice President and General Manager, OnDemand and SMB, Siebel Systems. "We are pleased that Forrester has highlighted Siebel CRM OnDemand, which is built on Siebel's proven platform and reflects more than a decade of innovation. We are the only company that can deliver a complete and smart solution designed to meet the sales, marketing and service requirements of any customer, regardless of size or complexity."
According to Forrester Analyst Liz Herbert, "Siebel has made impressive strides in its first year on the market to create an enterprise-class product.(2)" Herbert adds, "Besides its vast resources, Siebel's biggest advantage in this market is its breadth and depth of vertical expertise... Additionally, the vendor's January 2005 release provides enterprise-caliber setup and customization tools, including sophisticated user management, strong access controls like field-level security, and a sales process coach.(3)"
Siebel CRM OnDemand uniquely delivers critical industry-specific functionality at the user-interface (UI), data model and process levels that are not available in a generic CRM solution. Siebel's pre-built industry-specific solutions provide organizations with time and cost savings versus the alternative of attempting to customize a generic solution. Unlike other offerings in the market today, Siebel also uniquely provides industry leading analytic capabilities built on a hosted data warehouse that are bundled into the core offering at no additional cost.
The Forrester report specifically highlighted a number of Siebel CRM OnDemand's key strengths in areas including: Solution Breadth; Setup and Configuration; Sales Management; Sales Analysis; Usability; Access; Integration; Market Presence and Cost. For instance:
For more information on how to obtain a copy of the entire report, please contact Forrester Research at www.forrester.com.
About Siebel CRM OnDemand
Siebel CRM OnDemand is a hosted CRM offering delivered over the Web and accessible from an Internet browser at a fixed price per user per month. Customers can deploy Siebel CRM OnDemand quickly, easily, and affordably without any up-front IT investments. Hosted by IBM, Siebel CRM OnDemand delivers complete sales, marketing, and service functionality; built-in customer analytics; virtual call center technology; embedded best practices; and world-class hosting services and support. Siebel CRM OnDemand is now available for purchase. For more information, visit www.crmondemand.com.
About Siebel Systems
Siebel Systems, Inc. is a leading provider of business applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 4,000 customer deployments worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, market-leading analytics products, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 30 countries.
Statements in this release and the exhibits hereto which are not purely historical facts, including statements about forecasted financial projections or other statements about anticipations, beliefs, expectations, hopes, intentions or strategies for the future, may be forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Readers are cautioned not to place undue reliance on forward-looking statements. All forward-looking statements are based upon information available to Worldspan, L.P. ("the Company") on the date this report was submitted. The Company undertakes no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Any forward-looking statements involve risks and uncertainties that could cause actual events or results to differ materially from the events or results described in the forward-looking statements, including, but not limited to, risks and uncertainties related to: the Company's revenue being highly dependent on the travel and transportation industries; airlines limiting their participation in travel marketing and distribution services; and other changes or events which impact the travel industry or the Company. More information on potential risks and uncertainties is available in the Company's recent filings with the Securities and Exchange Commission, including the Company's annual Form 10-K report, Forms 10-Q, Forms 8-K, and Form S-1 Registration Statement.
For more information on Siebel Systems solutions and services, please visit our Web site: CRM -- http://www.siebel.com/crm; OnDemand Solutions -- http://www.crmondemand.com; Industry CRM -- http://www.siebel.com/industry-crm; Call Center & Service -- http://www.siebel.com/call-center; Sales Force Automation -- http://www.siebel.com/sales-force-automation; Marketing Automation -- http://www.siebel.com/marketing-automation; Business Intelligence -- http://www.siebel.com/business-intelligence; Integration Solutions -- http://www.siebel.com/integration-solutions; CRM Services -- http://www.siebel.com/crm-services.
Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.
Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and firm names mentioned are the property of their respective owners and are mentioned for identification purposes only.
(1) Scorecard Summary: Siebel CRM OnDemand Release 6, 2005, L. Herbert (with E. Kinikin and J. Harrington), January 31, 2005.
(2) Scorecard Summary: Siebel CRM OnDemand Release 6, 2005, L. Herbert (with E. Kinikin and J. Harrington), January 31, 2005, Page 1.
(3) Scorecard Summary: Siebel CRM OnDemand Release 6, 2005, L. Herbert (with E. Kinikin and J. Harrington), January 31, 2005, Page 1.
--30--NJ/sf*
Business Editors/High-Tech Writers
SAN MATEO, Calif.--(BUSINESS WIRE)--Feb. 7, 2005--
Siebel Systems, Inc. (NASDAQ:SEBL), a leading provider of business applications software, has been recognized for its enterprise-class hosted Customer Relationship Management (CRM) solution. Siebel was among the select companies that Forrester invited to participate in its January 2005 Hosted Sales Force Automation TechRankings which evaluated Siebel CRM OnDemand Release 6, launched earlier this year. In the Scorecard Summary(1), Forrester cites several of Siebel CRM OnDemand's capabilities including field-leading analytics built on the industry's first hosted data warehouse, enterprise-caliber customization, built-in sales process coaching (sales workflow), and pre-built industry-specific editions. Also of note, the report finds Siebel's unique ability to offer hybrid deployments with Siebel on-premise solutions a major advantage for existing on-premise customers. With this capability, divisions in these companies can be up and running in days or weeks.
"After only one year, we have established ourselves as a leader in hosted CRM and we're just getting started," said Bruce Cleveland, Senior Vice President and General Manager, OnDemand and SMB, Siebel Systems. "We are pleased that Forrester has highlighted Siebel CRM OnDemand, which is built on Siebel's proven platform and reflects more than a decade of innovation. We are the only company that can deliver a complete and smart solution designed to meet the sales, marketing and service requirements of any customer, regardless of size or complexity."
According to Forrester Analyst Liz Herbert, "Siebel has made impressive strides in its first year on the market to create an enterprise-class product.(2)" Herbert adds, "Besides its vast resources, Siebel's biggest advantage in this market is its breadth and depth of vertical expertise... Additionally, the vendor's January 2005 release provides enterprise-caliber setup and customization tools, including sophisticated user management, strong access controls like field-level security, and a sales process coach.(3)"
Siebel CRM OnDemand uniquely delivers critical industry-specific functionality at the user-interface (UI), data model and process levels that are not available in a generic CRM solution. Siebel's pre-built industry-specific solutions provide organizations with time and cost savings versus the alternative of attempting to customize a generic solution. Unlike other offerings in the market today, Siebel also uniquely provides industry leading analytic capabilities built on a hosted data warehouse that are bundled into the core offering at no additional cost.
The Forrester report specifically highlighted a number of Siebel CRM OnDemand's key strengths in areas including: Solution Breadth; Setup and Configuration; Sales Management; Sales Analysis; Usability; Access; Integration; Market Presence and Cost. For instance:
| -- | Market Presence: With $1.5 billion in annual revenue and more than 2.8 million end users running its on-premise CRM product, Siebel Systems dwarfs other vendors in the hosted space. The company also has hosting partners including IBM in North America, BT Group in the UK and T-Systems in Germany. |
| -- | Solution Breadth: Siebel CRM OnDemand is a full CRM solution. It offers five recently released industry specific editions: automotive, high-tech, life sciences, wealth management and insurance. These editions go beyond simple templates to include built-in support for processes like marketing funds management in the high-tech edition and risk profiling in the insurance edition. |
For more information on how to obtain a copy of the entire report, please contact Forrester Research at www.forrester.com.
About Siebel CRM OnDemand
Siebel CRM OnDemand is a hosted CRM offering delivered over the Web and accessible from an Internet browser at a fixed price per user per month. Customers can deploy Siebel CRM OnDemand quickly, easily, and affordably without any up-front IT investments. Hosted by IBM, Siebel CRM OnDemand delivers complete sales, marketing, and service functionality; built-in customer analytics; virtual call center technology; embedded best practices; and world-class hosting services and support. Siebel CRM OnDemand is now available for purchase. For more information, visit www.crmondemand.com.
About Siebel Systems
Siebel Systems, Inc. is a leading provider of business applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 4,000 customer deployments worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, market-leading analytics products, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 30 countries.
Statements in this release and the exhibits hereto which are not purely historical facts, including statements about forecasted financial projections or other statements about anticipations, beliefs, expectations, hopes, intentions or strategies for the future, may be forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Readers are cautioned not to place undue reliance on forward-looking statements. All forward-looking statements are based upon information available to Worldspan, L.P. ("the Company") on the date this report was submitted. The Company undertakes no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Any forward-looking statements involve risks and uncertainties that could cause actual events or results to differ materially from the events or results described in the forward-looking statements, including, but not limited to, risks and uncertainties related to: the Company's revenue being highly dependent on the travel and transportation industries; airlines limiting their participation in travel marketing and distribution services; and other changes or events which impact the travel industry or the Company. More information on potential risks and uncertainties is available in the Company's recent filings with the Securities and Exchange Commission, including the Company's annual Form 10-K report, Forms 10-Q, Forms 8-K, and Form S-1 Registration Statement.
For more information on Siebel Systems solutions and services, please visit our Web site: CRM -- http://www.siebel.com/crm; OnDemand Solutions -- http://www.crmondemand.com; Industry CRM -- http://www.siebel.com/industry-crm; Call Center & Service -- http://www.siebel.com/call-center; Sales Force Automation -- http://www.siebel.com/sales-force-automation; Marketing Automation -- http://www.siebel.com/marketing-automation; Business Intelligence -- http://www.siebel.com/business-intelligence; Integration Solutions -- http://www.siebel.com/integration-solutions; CRM Services -- http://www.siebel.com/crm-services.
Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.
Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and firm names mentioned are the property of their respective owners and are mentioned for identification purposes only.
(1) Scorecard Summary: Siebel CRM OnDemand Release 6, 2005, L. Herbert (with E. Kinikin and J. Harrington), January 31, 2005.
(2) Scorecard Summary: Siebel CRM OnDemand Release 6, 2005, L. Herbert (with E. Kinikin and J. Harrington), January 31, 2005, Page 1.
(3) Scorecard Summary: Siebel CRM OnDemand Release 6, 2005, L. Herbert (with E. Kinikin and J. Harrington), January 31, 2005, Page 1.
--30--NJ/sf*
CONTACT: Siebel Systems, Inc. Stacey Burbach, 480-377-3725 email: stacey.burbach@siebel.com
KEYWORD: CALIFORNIA INDUSTRY KEYWORD: HARDWARE ADVERTISING/MARKETING SOFTWARE NETWORKING PRODUCT SOURCE: Siebel Systems, Inc.
Copyright Business Wire 2005
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