Genpact Wins Three Year Contract from Max New York Life Insurance Company to Provide Customer Service Related Solutions

Genpact Limited (NYSE: G), a leader in managing business processes, today announced that it has been awarded a three year contract from Max New York Life Insurance Company Ltd. Under this arrangement, Genpact will provide Max New York Life with customer service related solutions in select geographies, employing multiple regional languages and sophisticated technology.

Max New York Life Insurance Co. Ltd. is a joint venture between Max India Ltd., a leading multi business corporation, and New York Life, a Fortune 100 company. The company is one of India’s leading private life insurance companies and offers both individual and group life insurance solutions.

"This is a significant relationship for us and we are delighted to partner with a company that is focused on providing a best-in-class service experience to its customers,” said Genpact Chief Operating Officer ‘Tiger’ Tyagarajan. "We will bring our deep domain experience in the Insurance industry, developed through serving large global insurance companies over the last decade, as well as our Lean Six Sigma expertise and culture that drives operational excellence. We will work with Max New York Life Insurance on its journey to take these insurance processes to 'global best in class,'” he added.

Genpact’s Insurance practice has 4000+ employees providing end to end services across product development, new business and underwriting, policy owner services, actuarial support, analytics, and finance and accounting. The company also has a 400+ specialist staff in areas including underwriting and analytics and over 1200 industry specific certifications. Genpact’s Customer Services practice supports leading global enterprises, including well-respected brands in the banking & financial services, insurance, telecom, healthcare, automotive and manufacturing industries.

"In our endeavor to provide best-in-class service to our customers, we are happy to partner with an expert like Genpact. We believe that Genpact’s global expertise in insurance and customer service will enable us to deliver a high quality customer service experience, which we envisage will be our strongest differentiator in this competitive market,” said Rajit Mehta, Chief Operating Officer, Max New York Like Insurance Company.

About Genpact

Genpact is a leader in managing business processes, offering a broad portfolio of enterprise and industry-specific services. The company manages over 3000 processes for more than 175 clients worldwide. Putting process in the forefront, Genpact couples its deep process knowledge and insights with focused IT capabilities, targeted analytics and pragmatic reengineering to deliver comprehensive solutions for clients. Lean and Six Sigma are ingrained in the company’s culture, which views the management of business processes as a science. Genpact has developed Smart Enterprise Processes (SEP^SM), a groundbreaking, rigorously scientific methodology for managing business processes, which focuses on optimizing process effectiveness in addition to efficiency to deliver superior business outcomes. Services are seamlessly delivered from a global network of centers to meet a client’s business objectives, cultural and language needs and cost reduction goals. Learn more at www.genpact.com.

About Max New York Life Insurance Company

Max New York Life Insurance Co. Ltd. is a joint venture between Max India Ltd., a leading multi business corporation and New York Life, a Fortune 100 company. The company is one of India’s leading private life insurance companies. Max New York Life is recognized for its claims management processes by international re-insurance major - Swiss Re. The Company offers both individual and group life insurance solutions. It has established a multi-channel distribution network across India. Through its wide network of highly competent life insurance agent advisors and flexible product solutions, Max New York life is creating a partnership for life with its customers in India. For more information, please visit www.maxnewyorklife.com.