Zion & Zion Study Reveals How Plumbing Customer Satisfaction is Affected by Wait Time

TEMPE, Ariz., Sept. 12, 2018 /PRNewswire/ -- When it comes to plumbing services, wait time matters more than you might think, according to a new study from the market research team at Zion & Zion, a top ranked full-service, national marketing agency. The full report is available here.

The findings of the Zion & Zion research have implications for managing and marketing home service organizations:

This study, conducted by the Zion & Zion market research team, was based on a nationwide survey of 1,044 adult homeowners (age 25+) investigating "first-impression satisfaction in response to a promised wait window." Authors of the study are Aric Zion, MS; Nicole Ellis; Anna Bussert; and Thomas Hollmann, MBA, PhD.

About Zion & Zion
Zion & Zion is a full-service marketing firm specializing in marketing strategy, advertising, public relations, social media and interactive services. The work of the Zion & Zion team includes local, national and international brands, including ARS/Rescue Rooter, Bank 34, BARD BD, Barro's Pizza, Bill & Melinda Gates Foundation, Casino Del Sol, Chas Roberts, Goodwill, Habitat for Humanity, Sun Communities, Sun Health, Parallel Capital Partners, Westin Hotels & Resorts, and University of Dubuque. Learn more at www.zionandzion.com, follow @ZIONandZION on Twitter, follow Zion & Zion on LinkedIn, and Like ZIONandZIONAgency on Facebook.

View original content:http://www.prnewswire.com/news-releases/zion--zion-study-reveals-how-plumbing-customer-satisfaction-is-affected-by-wait-time-300711572.html

SOURCE Zion & Zion