02.05.2006 17:52:00
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USDTV Launches CSG Systems' Industry-Leading Customer Care and Billing Applications
U.S. Digital Television, LLC (USDTV), the nation's leadinglow-cost, all-digital wireless cable alternative, today announced itis deploying state-of-the-art customer care and billing solutions fromCSG(R) Systems. CSG is the cable and satellite industry's leadingsupplier of customer care and billing solutions and provides USDTVwith the tools to build strong customer relations and manage growth asit expands into new markets.
"Implementing CSG's Advanced Convergent Platform (ACP) is animportant step for USDTV. We have always placed great importance onbuilding strong customer relationships in our effort to provideexceptional service," said Steve Lindsley, Chief Executive Officer ofUSDTV. "We are adding hundreds of customers each day in our fourmarkets and CSG's proven applications will enhance our ability toquickly and efficiently manage our growth as well as enable thecompany to expand into new markets."
CSG's solution will be integrated into the entire customeracquisition process, including installation, service and billingprocedures. This will allow the company's sales force, customerservice department, billing department and management team to workfrom the same platform, creating an effective and efficient workenvironment.
"Not only are our customers very satisfied with our affordableservices, they are also getting the word out by telling their friendsand family about our excellent picture quality and unique programselection," said Mr. Lindsley. "As we continue to grow, it is crucialfor our success to have a well-organized technology platform fromwhich our entire company can collaborate and seamlessly managegrowth."
"USDTV opens an exciting new segment in the video market, and thecompany will need solutions that help its team provide excellentcustomer care for subscribers, while being able to scale to manage newcustomer growth," said Mike Scott, President of Broadband Services,CSG Systems. "CSG ACP is well-suited to manage these requirements andwe are pleased to be working with USDTV as they expand theirbusiness."
About USDTV
U.S. Digital Television was formed in 2003 as the first"over-the-air" terrestrial digital subscription TV service in theUnited States and offers consumers a low-cost alternative to cable.The service is broadcast to customers for $19.95 a month, using thedigital signals of local TV station partners. Customers receive USDTVwith a standard VHF/UHF antenna and a propriety digital TV converterbox. The USDTV service includes all the local and national broadcastchannels from networks like ABC, CBS, FOX and NBC, along with manyleading cable networks such as, Fox News Channel, ESPN, ESPN2,Discovery, TLC, The Disney Channel, Toon Disney, Lifetime, LifetimeMovie Network, HGTV, The Food Channel and Starz. USDTV averages 30all-digital channels per market and enables viewers to receivehigh-definition pictures and surround sound, when available from theirlocal broadcast stations. The USDTV set-top-box produces a DVD qualitypicture on any TV and an HD quality picture and digital surround soundon an HD-Ready TV with home theater equipment. U.S. DigitalTelevision, LLC was formed in 2005 with investments from FoxTelevision Stations, Inc., Hearst-Argyle Television, Inc., LIN TVCorp., McGraw Hill Broadcasting, Morgan Murphy Stations, and TelcomDTV, LLC. The company currently serves subscribers in Dallas/FortWorth, Salt Lake City, Albuquerque, and Las Vegas. USDTV isheadquartered in Salt Lake City, Utah. www.usdtv.com
About CSG Systems
Headquartered in Englewood, Colorado, CSG Systems International(NASDAQ: CSGS) is the leading provider of outsourced billing, customercare and print and mail solutions and services supporting the NorthAmerican cable and direct broadcast satellite markets. CSG's solutionssupport some of the world's largest and most innovative providers ofbundled multi-channel video, Internet, voice and IP-based services.CSG's unique combination of solutions, services and expertise ensurethat cable and satellite operators can continue to rapidly launch newservice offerings, improve operational efficiencies and deliver ahigh-quality customer experience in a competitive and ever-changingmarketplace. For more information, visit our website atwww.csgsystems.com.
USDTV >> TV For People
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