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18.04.2005 14:02:00
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SR Technics Ireland Improves Communication Services with Nortel Soluti
SR Technics Ireland Improves Communication Services with Nortel Solutions Lan Communications Deploys Nortel IP Telephony and Multimedia Collaboration Capabilities for SR Technics
SR Technics Ireland, a major independent aviation services provider, will provide a wide range of new communication services including IP Telephony, video conferencing and multimedia collaboration throughout its expansive servicing facility at Dublin airport using voice and data solutions from Nortel (NYSE:NT)(TSX:NT).
The solutions are being implemented by Nortel channel partner Lan Communications under a contract with SR Technics Ireland. The deployment is part of a worldwide upgrade by SR Technics of all information and communication technologies, converging multiple voice and data networks into one system designed to meet current and future business requirements.
Lan Communications is expected to implement converged communication solutions which include local area network (LAN) switching, IP telephony, multimedia collaboration and integrated voice recognition (IVR) capabilities to automate switchboard services.
"Multi-point desktop video conferencing is a particular feature of the Nortel solution and one of the principle reasons why we selected these technologies," said Tony Conroy, IT manager of SR Technics Ireland. SR Technics Ireland is part of SR Technics Group, the world's leading independent Total Solutions Provider of aircraft, component, engine and technical services with over 100 customers globally.
"We can get multiple users together in a high quality desktop video conference, and in that same environment, users can share graphics, spreadsheets and documents in real time and whiteboard their ideas and plans together," Conroy said. "Using collaborative technologies is particularly important where you have a facility as large and linear as ours, capable of housing up to 22 aircraft. It takes a lot of time for staff to get from one part of the facility to another so to be able to communicate effectively, as if in person, provides a major benefit in time saved and productivity."
"The SR Technics deployment will be one of the largest converged communications solutions to be installed in Ireland to date," said Barry Dillon, business manager, Nortel Ireland. "It is a prime example of the organizational benefits that can be achieved through the use of IP based communications systems to ignite and power global commerce."
The Dublin development for SR Technics involves phased migration from a previously outsourced token-ring network to a new network of collaborative communications systems. These are centered around Nortel's voice and data solutions including the Multimedia Communications Server 5100 (MCS 5100) platform, Communication Server 1000 (CS 1000) IP Telephony Platform, Ethernet Routing Switch 5520 and Media Processing Server for Interactive Voice Recognition.
The new high speed Ethernet solution will enable over 700 employees to use IP telephony with over 200 staff making use of new multimedia work sharing capabilities.
As well, Nortel's MCS 5100 solution, based on Session Initiation Protocol (SIP) standards, provides voice services, call management, desktop video conferencing, collaboration tools, instant messaging, presence awareness and personalization services to distributed workforces.
SR Technics has also deployed the Nortel Ethernet Routing Switch 8600 and the Nortel Business Policy Switch with advanced quality of service (QoS) and ethernet connectivity features. This will assist in 'future proofing' the company's network infrastructure for factors including service reliability, scalability, total cost of ownership and post implementation support.
The award of the contract followed a competitive tendering process with vendor companies evaluated on a wide range of performance criteria. Tenders were rigorously assessed by Tony Conroy of SR Technics Ireland and by an independent telecommunications consultant, Billy Makim.
"Our new system provides the potential for our staff to be exceptionally mobile which will give us the flexibility we need for the type of business we are in," said Tony Conroy. "As well, the use of IP Telephony will allow individuals and teams of people to relocate within our facilities very quickly while fully maintaining their communication links. This is particularly useful in a case where an aircraft and its team need to be moved quickly from one hangar to another. Our communications requirements will move seamlessly with a few changes to the configuration on a computer screen instead of needing technicians on the ground to implement revised wiring throughout the facility."
"We are also placing soft phones for IP telephony on laptops. A number of employees will be able to remotely use a Virtual Private Network (VPN), allowing them to be fully connected to the corporate network outside of the office," said Mr. Conroy.
Using Nortel's advanced Interactive Voice Response (IVR) solution, based on the Nortel Media Processing Server, SR Technics Ireland will move from an operator switchboard to a system where external callers can simply speak the name of the person or department they are looking for and be connected. The system informs the caller of the actual direct dial number prior to connection. With IVR capabilities, employees will be able to receive phone messages through e-mail with the option of reading them as text or listening through a sound file.
"The project we have undertaken is based around Ireland, but we have taken our multi-site structure into consideration when choosing a solution in case the need arises for additional expansion," said Tony Conroy. "Working with Lan Communications and Nortel, it was clear that any potential risks involved in migrating to a greenfield convergence solution would be minimized from the start. We chose Nortel on the merits of their technology and what they could deliver in terms of functionality, ease of use, security and scalability."
"Lan Communications impressed us with their technical capabilities and the quality of their project management team. Similarly, Nortel's team has been proactive in the project demonstrating an inherent knowledge and insight into the technologies being deployed and their relevance to our particular requirements," concluded Mr. Conroy.
Alan Brown, managing director, Lan Communications commented, "the convergence of computer and communications systems is an acknowledged trend which can be exploited to enhance organizational competitiveness. Implementing the new technologies underpinning convergence requires a strong business focus and considerable technical expertise. Together with Nortel, these are characteristics which Lan Communications has brought to SR Technics as they adopt the most advanced communications systems available in the world today."
About SR Technics
SR Technics is the world's leading independent Total Solutions Provider of aircraft, component, engine and technical services. With a workforce of some 5 000 personnel, the group generates total operating revenues of USD 1.2 billion a year. SR Technics is under the ownership of a group made up of venture capital investors 3i and Star Capital and SR Technics management. SR Technics offers technical solutions and services to over 100 customers around the world, handling more than 350 aircraft, over 300 powerplants and some 78,000 components year. For further information please visit www.srtechnics.com.
About Lan Communications
Lan Communications is a network integration company bringing leading-edge voice and data communications solutions to the public and private sectors. Its services include high-level consultancy and network design as well as product deployment for e-Security and e-Business integration projects. Lan Communications also provides a range of outsourced network management services from its Network Operations Centre in Dublin. Operating close working relationships with virtually all of the key IT hardware and software manufacturers, its pool of highly skilled engineers hold many of the highest accreditations in the industry including the Nortel Gold and PSC+ (Premier Support Contract Plus) customer service standards. The company is a subsidiary of the leading Irish telecommunications operator, eircom.
About Nortel
Nortel is a recognized leader in delivering communications capabilities that enhance the human experience, ignite and power global commerce, and secure and protect the world's most critical information. Serving both service provider and enterprise customers, Nortel delivers innovative technology solutions encompassing end-to-end broadband, Voice over IP, multimedia services and applications, and wireless broadband designed to help people solve the world's greatest challenges. Nortel does business in more than 150 countries. For more information, visit Nortel on the Web at www.nortel.com. For the latest Nortel news, visit www.nortel.com/news.
Certain information included in this press release is forward-looking and is subject to important risks and uncertainties. The results or events predicted in these statements may differ materially from actual results or events.
Factors which could cause results or events to differ from current expectations include, among other things: the outcome of regulatory and criminal investigations and civil litigation actions related to Nortel's restatements and the impact any resulting legal judgments, settlements, penalties and expenses could have on Nortel's results of operations, financial condition and liquidity; the findings of Nortel's independent review and implementation of recommended remedial measures; the outcome of the independent review with respect to revenues for specific identified transactions, which review will have a particular emphasis on the underlying conduct that led to the initial recognition of these revenues; the restatement or revisions of Nortel's previously announced or filed financial results and resulting negative publicity; the existence of material weaknesses in Nortel's internal controls over financial reporting; the impact of Nortel's and NNL's failure to timely file their financial statements and related periodic reports, including breach of its support facility and public debt obligations and Nortel's inability to access its shelf registration statement filed with the United States Securities and Exchange Commission ("SEC"); ongoing SEC reviews, which may result in changes to our public filings; the potential delisting or suspension of Nortel's and NNL's publicly traded securities; the impact of management changes, including the termination for cause of Nortel's former CEO, CFO and Controller in April 2004; the sufficiency of Nortel's restructuring activities, including the work plan announced on August 19, 2004 as updated on September 30, 2004, including the potential for higher actual costs to be incurred in connection with restructuring actions compared to the estimated costs of such actions;
cautious or reduced spending by Nortel's customers; fluctuations in Nortel's operating results and general industry, economic and market conditions and growth rates; fluctuations in Nortel's cash flow, level of outstanding debt and current debt ratings; Nortel's ability to recruit and retain qualified employees; the use of cash collateral to support Nortel's normal course business activities; the dependence on Nortel's subsidiaries for funding; the impact of Nortel's defined benefit plans and deferred tax assets on results of operations and Nortel's cash flow; the adverse resolution of class actions, litigation in the ordinary course of business, intellectual property disputes and similar matters; Nortel's dependence on new product development and its ability to predict market demand for particular products; Nortel's ability to integrate the operations and technologies of acquired businesses in an effective manner; the impact of rapid technological and market change; the impact of price and product competition; barriers to international growth and global economic conditions, particularly in emerging markets and including interest rate and currency exchange rate fluctuations; the impact of rationalization and consolidation in the telecommunications industry; changes in regulation of the Internet; the impact of the credit risks of Nortel's customers and the impact of customer financing and commitments; stock market volatility generally and as a result of acceleration of the settlement date or early settlement, which is currently not available, of Nortel's forward purchase contracts; the impact of Nortel's supply and outsourcing contracts that contain delivery and installation provisions, which, if not met, could result in the payment of substantial penalties or liquidated damages; and the future success of Nortel's strategic alliances.
For additional information with respect to certain of these and other factors, see the most recent Annual Report on Form 10-K and Quarterly Report on Form 10-Q filed by Nortel with the SEC. Unless otherwise required by applicable securities laws, Nortel disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks.
Use of the terms "partner" and "partnership" does not imply a legal partnership between Nortel and any other party.
--30--LR/da*
Business Editors/Technology Writers
DUBLIN, Ireland--(BUSINESS WIRE)--April 18, 2005--
SR Technics Ireland, a major independent aviation services provider, will provide a wide range of new communication services including IP Telephony, video conferencing and multimedia collaboration throughout its expansive servicing facility at Dublin airport using voice and data solutions from Nortel (NYSE:NT)(TSX:NT).
The solutions are being implemented by Nortel channel partner Lan Communications under a contract with SR Technics Ireland. The deployment is part of a worldwide upgrade by SR Technics of all information and communication technologies, converging multiple voice and data networks into one system designed to meet current and future business requirements.
Lan Communications is expected to implement converged communication solutions which include local area network (LAN) switching, IP telephony, multimedia collaboration and integrated voice recognition (IVR) capabilities to automate switchboard services.
"Multi-point desktop video conferencing is a particular feature of the Nortel solution and one of the principle reasons why we selected these technologies," said Tony Conroy, IT manager of SR Technics Ireland. SR Technics Ireland is part of SR Technics Group, the world's leading independent Total Solutions Provider of aircraft, component, engine and technical services with over 100 customers globally.
"We can get multiple users together in a high quality desktop video conference, and in that same environment, users can share graphics, spreadsheets and documents in real time and whiteboard their ideas and plans together," Conroy said. "Using collaborative technologies is particularly important where you have a facility as large and linear as ours, capable of housing up to 22 aircraft. It takes a lot of time for staff to get from one part of the facility to another so to be able to communicate effectively, as if in person, provides a major benefit in time saved and productivity."
"The SR Technics deployment will be one of the largest converged communications solutions to be installed in Ireland to date," said Barry Dillon, business manager, Nortel Ireland. "It is a prime example of the organizational benefits that can be achieved through the use of IP based communications systems to ignite and power global commerce."
The Dublin development for SR Technics involves phased migration from a previously outsourced token-ring network to a new network of collaborative communications systems. These are centered around Nortel's voice and data solutions including the Multimedia Communications Server 5100 (MCS 5100) platform, Communication Server 1000 (CS 1000) IP Telephony Platform, Ethernet Routing Switch 5520 and Media Processing Server for Interactive Voice Recognition.
The new high speed Ethernet solution will enable over 700 employees to use IP telephony with over 200 staff making use of new multimedia work sharing capabilities.
As well, Nortel's MCS 5100 solution, based on Session Initiation Protocol (SIP) standards, provides voice services, call management, desktop video conferencing, collaboration tools, instant messaging, presence awareness and personalization services to distributed workforces.
SR Technics has also deployed the Nortel Ethernet Routing Switch 8600 and the Nortel Business Policy Switch with advanced quality of service (QoS) and ethernet connectivity features. This will assist in 'future proofing' the company's network infrastructure for factors including service reliability, scalability, total cost of ownership and post implementation support.
The award of the contract followed a competitive tendering process with vendor companies evaluated on a wide range of performance criteria. Tenders were rigorously assessed by Tony Conroy of SR Technics Ireland and by an independent telecommunications consultant, Billy Makim.
"Our new system provides the potential for our staff to be exceptionally mobile which will give us the flexibility we need for the type of business we are in," said Tony Conroy. "As well, the use of IP Telephony will allow individuals and teams of people to relocate within our facilities very quickly while fully maintaining their communication links. This is particularly useful in a case where an aircraft and its team need to be moved quickly from one hangar to another. Our communications requirements will move seamlessly with a few changes to the configuration on a computer screen instead of needing technicians on the ground to implement revised wiring throughout the facility."
"We are also placing soft phones for IP telephony on laptops. A number of employees will be able to remotely use a Virtual Private Network (VPN), allowing them to be fully connected to the corporate network outside of the office," said Mr. Conroy.
Using Nortel's advanced Interactive Voice Response (IVR) solution, based on the Nortel Media Processing Server, SR Technics Ireland will move from an operator switchboard to a system where external callers can simply speak the name of the person or department they are looking for and be connected. The system informs the caller of the actual direct dial number prior to connection. With IVR capabilities, employees will be able to receive phone messages through e-mail with the option of reading them as text or listening through a sound file.
"The project we have undertaken is based around Ireland, but we have taken our multi-site structure into consideration when choosing a solution in case the need arises for additional expansion," said Tony Conroy. "Working with Lan Communications and Nortel, it was clear that any potential risks involved in migrating to a greenfield convergence solution would be minimized from the start. We chose Nortel on the merits of their technology and what they could deliver in terms of functionality, ease of use, security and scalability."
"Lan Communications impressed us with their technical capabilities and the quality of their project management team. Similarly, Nortel's team has been proactive in the project demonstrating an inherent knowledge and insight into the technologies being deployed and their relevance to our particular requirements," concluded Mr. Conroy.
Alan Brown, managing director, Lan Communications commented, "the convergence of computer and communications systems is an acknowledged trend which can be exploited to enhance organizational competitiveness. Implementing the new technologies underpinning convergence requires a strong business focus and considerable technical expertise. Together with Nortel, these are characteristics which Lan Communications has brought to SR Technics as they adopt the most advanced communications systems available in the world today."
About SR Technics
SR Technics is the world's leading independent Total Solutions Provider of aircraft, component, engine and technical services. With a workforce of some 5 000 personnel, the group generates total operating revenues of USD 1.2 billion a year. SR Technics is under the ownership of a group made up of venture capital investors 3i and Star Capital and SR Technics management. SR Technics offers technical solutions and services to over 100 customers around the world, handling more than 350 aircraft, over 300 powerplants and some 78,000 components year. For further information please visit www.srtechnics.com.
About Lan Communications
Lan Communications is a network integration company bringing leading-edge voice and data communications solutions to the public and private sectors. Its services include high-level consultancy and network design as well as product deployment for e-Security and e-Business integration projects. Lan Communications also provides a range of outsourced network management services from its Network Operations Centre in Dublin. Operating close working relationships with virtually all of the key IT hardware and software manufacturers, its pool of highly skilled engineers hold many of the highest accreditations in the industry including the Nortel Gold and PSC+ (Premier Support Contract Plus) customer service standards. The company is a subsidiary of the leading Irish telecommunications operator, eircom.
About Nortel
Nortel is a recognized leader in delivering communications capabilities that enhance the human experience, ignite and power global commerce, and secure and protect the world's most critical information. Serving both service provider and enterprise customers, Nortel delivers innovative technology solutions encompassing end-to-end broadband, Voice over IP, multimedia services and applications, and wireless broadband designed to help people solve the world's greatest challenges. Nortel does business in more than 150 countries. For more information, visit Nortel on the Web at www.nortel.com. For the latest Nortel news, visit www.nortel.com/news.
Certain information included in this press release is forward-looking and is subject to important risks and uncertainties. The results or events predicted in these statements may differ materially from actual results or events.
Factors which could cause results or events to differ from current expectations include, among other things: the outcome of regulatory and criminal investigations and civil litigation actions related to Nortel's restatements and the impact any resulting legal judgments, settlements, penalties and expenses could have on Nortel's results of operations, financial condition and liquidity; the findings of Nortel's independent review and implementation of recommended remedial measures; the outcome of the independent review with respect to revenues for specific identified transactions, which review will have a particular emphasis on the underlying conduct that led to the initial recognition of these revenues; the restatement or revisions of Nortel's previously announced or filed financial results and resulting negative publicity; the existence of material weaknesses in Nortel's internal controls over financial reporting; the impact of Nortel's and NNL's failure to timely file their financial statements and related periodic reports, including breach of its support facility and public debt obligations and Nortel's inability to access its shelf registration statement filed with the United States Securities and Exchange Commission ("SEC"); ongoing SEC reviews, which may result in changes to our public filings; the potential delisting or suspension of Nortel's and NNL's publicly traded securities; the impact of management changes, including the termination for cause of Nortel's former CEO, CFO and Controller in April 2004; the sufficiency of Nortel's restructuring activities, including the work plan announced on August 19, 2004 as updated on September 30, 2004, including the potential for higher actual costs to be incurred in connection with restructuring actions compared to the estimated costs of such actions;
cautious or reduced spending by Nortel's customers; fluctuations in Nortel's operating results and general industry, economic and market conditions and growth rates; fluctuations in Nortel's cash flow, level of outstanding debt and current debt ratings; Nortel's ability to recruit and retain qualified employees; the use of cash collateral to support Nortel's normal course business activities; the dependence on Nortel's subsidiaries for funding; the impact of Nortel's defined benefit plans and deferred tax assets on results of operations and Nortel's cash flow; the adverse resolution of class actions, litigation in the ordinary course of business, intellectual property disputes and similar matters; Nortel's dependence on new product development and its ability to predict market demand for particular products; Nortel's ability to integrate the operations and technologies of acquired businesses in an effective manner; the impact of rapid technological and market change; the impact of price and product competition; barriers to international growth and global economic conditions, particularly in emerging markets and including interest rate and currency exchange rate fluctuations; the impact of rationalization and consolidation in the telecommunications industry; changes in regulation of the Internet; the impact of the credit risks of Nortel's customers and the impact of customer financing and commitments; stock market volatility generally and as a result of acceleration of the settlement date or early settlement, which is currently not available, of Nortel's forward purchase contracts; the impact of Nortel's supply and outsourcing contracts that contain delivery and installation provisions, which, if not met, could result in the payment of substantial penalties or liquidated damages; and the future success of Nortel's strategic alliances.
For additional information with respect to certain of these and other factors, see the most recent Annual Report on Form 10-K and Quarterly Report on Form 10-Q filed by Nortel with the SEC. Unless otherwise required by applicable securities laws, Nortel disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks.
Use of the terms "partner" and "partnership" does not imply a legal partnership between Nortel and any other party.
--30--LR/da*
CONTACT: Nortel Angelika Kempf, +44 1628 43 7340 angelika.kempf@nortel.com or Pat Cooper, 425-450-7523 pat.cooper@nortel.com
KEYWORD: TEXAS IRELAND INTERNATIONAL EUROPE INDUSTRY KEYWORD: TRANSPORTATION TELECOMMUNICATIONS NETWORKING INTERNET E-COMMERCE PRODUCT MARKETING AGREEMENTS SOURCE: Nortel
Copyright Business Wire 2005
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