Nawras Telecom Uses Convergys Solution to Support Launch of New Busine

Nawras Telecom Uses Convergys Solution to Support Launch of New Business

    Business Editors

    CINCINNATI & MUSCAT, Oman--(BUSINESS WIRE)--May 9, 2005--Nawras Telecom, Oman's newest mobile service provider, has launched its commercial operation with support from Convergys Corporation (NYSE:CVG), a global leader in providing customer care, human resource, and billing services. Nawras deployed a fully convergent billing and customer relationship management solution, based on Convergys' Infinys (TM) software and professional and consulting services, enabling the new mobile service provider to achieve rapid market penetration and growth.
    Convergys' solution supports operations in both Arabic and English and is providing complete customer care and billing for all of Nawras Telecom's residential and business customers.
    Convergys was the prime contractor for the project and implemented the Nawras solution, which includes Infinys Rating and Billing, TAP3 roaming, and Web-based customer care, in just 5 months. The rapid implementation was possible because Convergys was able to leverage experience gained from the company's installation of an advanced customer care and billing solution that recently went live at leading Qatar operator, Qtel.
    Ownership of Nawras is shared between Qtel, prominent Omani partners, and TDC of Denmark, and the new customer care and billing solution is included in Nawras Telecom's total start-up investment of more than $160 million.
    "Convergys' customer care and billing solution is helping us capitalize on the huge growth potential for mobile services in Oman. We aim to have 96 per cent of the population covered by 2006, and the proven scalability and flexibility of Convergys' solution is central to our expansion plans," said Ross Cormack, CEO Nawras Telecom. "We were impressed with the speed of the implementation and, with Convergys as a strategic partner, our customer-centric business model is primed to deliver rapid penetration and growth."
    "It is imperative for Nawras, as a new provider in the wireless industry, to have immediate support for all services, operate efficiently, and optimize the customer experience. Convergys' solution enables this," said Jean-Herve Jenn, President of Convergys' Information Management Group for EMEA. "This project highlights both our commitment to the Middle East region and Convergys' ability to implement advanced billing and customer relationship management solutions that meet even the most stringent quality and speed requirements."

    Key benefits provided by the Convergys solution include:

--	Rapid time to market - A swift implementation to meet Nawras' launch timescale and a solution that enables services and packages to be introduced to market quickly.
--	Fully convergent and future-proof - A fully convergent operation from day one that delivers a single view of subscribers across all accounts and drives a customer-centric business model. Infinys provides full support for future Nawras initiatives, such as a potential 3G rollout, national roaming and number portability.
--	Highly efficient operations - Optimized cost structure to bill and rate for new services, configure attractive bundles, and create sophisticated discount and payment plans.
--	Maximized revenue potential - Powerful tools for maximizing customer attraction/retention and driving high per user revenues.

    With more than 20 years of experience in billing and customer care, Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise, and award-winning Infinys software to solve our clients' complex BSS and CRM business problems. Convergys is outthinking and outdoing on behalf of its clients every day.

    About Nawras

    Nawras is a joint venture of:

    -- Qtel, the fixed and mobile operator in Qatar

    -- TDC, a leading European telecom operator in Denmark

    -- Prominent local Omani partners

    Nawras brings a unique blend of international expertise of Qtel and TDC, and the local expertise from a range of Omani partners. By combining the best of technology with the best of personnel, we bring a whole new dimension of customer experience in mobile communications.

    About Convergys

    Convergys Corporation (NYSE:CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 60 countries speaking nearly 30 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.
    Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 66,000 employees in 66 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com
    (Outthinking, Outdoing and Infinys are trademarks and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

--30--SLB/cl*

CONTACT: Convergys Corporation Business and Financial Media John Pratt, Convergys Corporate PR +1 513 723 3333 or +1 888 284 9900 john.pratt@convergys.com International FreeFone, access AT&T, then 1 888 284 9900 or Convergys Corporation Trade Media and Industry Analysts Jeff Hazel, Convergys Media Relations +1 513 723 7153 jeff.hazel@convergys.com

KEYWORD: OHIO INTERNATIONAL AFRICA/MIDDLE EAST INDUSTRY KEYWORD: TELECOMMUNICATIONS SOFTWARE NETWORKING INTERNET E-COMMERCE MARKETING AGREEMENTS SOURCE: Convergys Corporation

Copyright Business Wire 2005