KLAS Ranks Dell Services Healthcare First for Extended Business Office Services

Dell Services has been ranked No.1 for Extended Business Office (EBO) services in the "Revenue Cycle Services: From the Extended Business Office to Transformational Services” report by KLAS,* a research firm that independently measures and reports the performance of healthcare vendors. The report specifically cites "Perot Systems,” which was acquired by Dell late last year.

The KLAS report’s EBO rankings evaluate organizations on a variety of categories that contribute to the success of an EBO engagement. The report specifically lauded Dell Services for the expertise of onsite representatives, the level of partnership between Dell Services and its customers, the presence of on-site managers, and the broad portfolio of services Dell Services can provide to larger healthcare organizations. The report also discussed the range of engagements Dell Perot Systems can accommodate. While many ranked by the survey were limited to either large or small hospitals, Dell Perot Systems provides EBO services to a variety of hospitals and other healthcare providers, regardless of size.

The research, which was conducted through surveys of C-level executives and business office leaders in hospitals throughout the US, found that the market for revenue cycle services continues to grow in the midst of increased market focus on issues such as Meaningful Use and clinical system purchase and implementation. Though not specifically cited in the report, Dell Services helps hospitals achieve lower operating costs by streamlining and optimizing workflow. More than one survey respondent reported that Dell Services has helped their organizations save thousands of dollars a day. Though the report didn’t list overall figures, in total the company has recovered more than $7.1 billion for its customers and resolved more than $22 billion in A/R.

Utilizing a team of highly-experienced resources, Dell Services focuses EBO solutions on all areas of the billing and collection cycle to generate cash for its clients from difficult-to-collect accounts, including all third-party payers. With a mix of onsite and offsite resources, the company securely connects a client’s facility with its network of service centers for an efficient exchange of patient accounting data. Dell Services works with healthcare providers of various sizes, providing both short-term and long-term revenue cycle solutions, resulting in the cash and results providers need to maintain a strong fiscal position.

Dell Services continues to invest in new technology and applies proven best practices in its EBO operations to further shorten the payment cycle and accelerate receivables collections for its clients. For instance, the company has deployed software that helps identify patients with the greatest probability to pay. The Dell EBO team begins working with those patients first as part of its self-pay process. Customers like The Christ Hospital (TCH) in Cincinnati have experienced accelerated cash flow and increased recovery by leveraging these tools and processes.

Dell’s relationship with TCH, a 555-bed not-for-profit acute care facility, first began in 2007 when the hospital needed to move AR from a legacy system to an RCS collection system. As a result of this relationship, AR days have decreased, cash flow has increased.

Quotes

Chris Bergman, CFO, The Christ Hospital:

"Since first partnering with Dell, we have developed a successful relationship built on a foundation of leading-edge technology and a fully integrated, talented team with deep RCS expertise. The talent provided by the Dell team helped us recover hard-to-collect receivables, yielding extra cash and maximized performance of our revenue cycle. Improved cash flow helps us to continue providing outstanding patient care in what has been a tumultuous economic climate over the last few years.”

Berk Smith, President, Dell Services Healthcare:

"We are proud to have been ranked highest in EBO services by KLAS, especially since this ranking is the direct result of feedback from our customers. Our goal with every engagement is to truly become a part of our customers’ organizations, generating results and recovering receivables as if they were our own. We have found that hospitals continue to place a high importance on revenue cycle in the midst of other competing healthcare priorities; in fact, in today’s economy, a healthy revenue cycle operation is more critical than ever.”

About KLAS

KLAS is a research firm specializing in monitoring and reporting the performance of healthcare vendors. KLAS’ mission is to improve delivery, by independently measuring vendor performance for the benefit of our healthcare provider partners, consultants, investors, and vendors. Working together with executives from over 4500 hospitals and over 2500 clinics, KLAS delivers timely reports, trends, and statistics, which provide a solid overview of vendor performance in the industry. KLAS measures performance of software, professional services, and medical equipment vendors. For more information, go to www.KLASresearch.com, email marketing@KLASresearch.com, or call 1-800-920-4109 to speak with a KLAS representative.

About DELL

Dell Inc. (NASDAQ: DELL) listens to customers and delivers worldwide innovative technology and business solutions they trust and value. Dell Services develops and delivers a comprehensive suite of services and solutions in applications, business process, consulting, infrastructure and support to help customers succeed.

* "Revenue Cycle Services: From the Extended Business Office to Transformational Services,” November 2009.© 2010 KLAS Enterprises, LLC. All rights reserved. www.KLASresearch.com

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