Integrated Research, Creators of Prognosis, Unveils IR Brand and New Predictive Analytics

Integrated Research (ASX:IRI), leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems, will now market its solutions under the IR brand. The new brand better presents the importance and relevance of IR in protecting critical IT systems, and illustrates the company’s strategy of providing automated software solutions that will shape and strengthen these systems in the future.

Every second millions of critical systems and networks keep the world ticking. And every second, thousands of teams work tirelessly to maintain order but the threat of a problem is never far away. IR makes sure these systems run at their best and predict vulnerabilities before they arise.

Currently most performance management solutions are reactive, diagnosing and solving problems after they happen. This means that businesses are losing time, money and potentially customers. In order to increase customer service levels and decrease associated support costs for critical networks and systems such as contact centers and payment networks, organizations need to adopt IT environments with a stepped approach towards cognitive automation, allowing IT to stop a problem even before it happens. IR is taking the industry into the next phase of this process toward complete system automation.

As a first step on this journey toward cognitive computing, IR is also announcing new predictive analytics and automation capabilities to its proactive performance management software, Prognosis. New capabilities for its Prognosis solution include Voice Quality 360, which offers a graphical view of a unified communications network and the ability to track a call through its entire network and application path, including across session border controllers, without the need for dedicated network probes.

In addition, Prognosis is delivering Intelligent Alerts. No matter how many underlying systems are affected and alerts generated, operators can now focus on a single incident without losing it in a scrolling window. The root cause is clearly identified along with a list of downstream impacts. Furthermore, closing the ticket is automatic as Prognosis detects service restoration and confirms root cause and downstream impacts have been resolved.

"For over a quarter of a century, Fortune 500 companies have counted on Prognosis to proactively manage the performance of their communications and payments infrastructure, so we understand intimately the IT challenges that large organizations face,” said Darc Rasmussen, Managing Director and Chief Executive Officer, IR. "Because of our experience, we know that the current reactive and manual model of performance management software needs to change. As we continue to move forward with an industry leading vision of the future of performance management, we want our company name and brand to reflect that.”

About IR

IR is the corporate brand name of Integrated Research Limited (ASX:IRI), a leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems. More than 1000 organizations in over 60 countries—including some of the world’s largest banks, airlines and telecommunication companies rely on IR Prognosis to provide business critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on IR, visit www.ir.com.