Callzilla Wins 'Best Outsourcing Provider' at Contact Center World Awards

MIRAMAR, Fla., June 7, 2017 /PRNewswire-iReach/ -- Miami-based outsourced contact center Callzilla was named Best Outsourcing Provider last week at the 13th annual Global Contact Center Awards run by the International Customer Management Institute. The awards are designed to recognize the companies, contact centers and individuals that are on the cutting edge of innovation and leadership within the industry. The Best Outsourcing Provider award specifically recognizes outsourcing partners that have most successfully leveraged their client relationships to improve customer experience (view call center success stories).

"We are so honored," said Neal Topf, president and CEO of Callzilla. "Thank you to the Callzilla team, every one of you at every level of the organization. Thank you to our clients, for trusting us to represent your brand. Thank you to all 2017 award finalists -- your achievements are what set the bar so high, which is good for customers everywhere. And thank you, ICMI, for your year-round work educating on contact center best practices and celebrating contact center excellence."

HOW WINNERS WERE CHOSEN

This year's winners were reviewed and chosen by a panel of carefully selected judges, which included more than 45 industry thought leaders. Winners were selected based on a set of predetermined category criteria.

"Each year it's extremely exciting for our organization to officially recognize the leaders within the contact center industry and share their recent accomplishments," said Justin Robbins, content director of ICMI and head of the award judges. "These companies and individuals are leading the way in customer service and have proven time and time again that they are dedicated to providing the best experience possible to their customers."

The May awards were part of the ICMI Contact Center Expo & Conference in Orlando, Florida. Next is the ICMI Contact Center Demo & Conference in Las Vegas, Sept 25-27, 2017.

CALLZILLA CEO DEDICATES AWARD TO LATE TEAM MEMBER

Callzilla's win was bittersweet. Several weeks ago, Topf had the task of informing clients and team members that a Callzilla manager, Sylvia Caballero, had suddenly passed away, just after her 6-year anniversary with Callzilla.

"We are indebted to you in so many ways," said Topf of Caballero. "I dedicate this award to you. We win recognition like this through teamwork, and you inspired the most remarkable, successful teamwork."

"As leader of our company, I am committed to utilizing Sylvia's passing to motivate us to honor her legacy," Topf added. "She strove for the best always, and we will work hard to make sure that we focus on high quality results and continuously improving."

ABOUT CALLZILLA—YOUR QUALITY-FIRST CONTACT CENTER™

At Callzilla, ensuring high quality customer experiences comes first. Our three proprietary systems, refined over a decade, have enabled us to delight clients and win international recognition. Trust Callzilla to assist your shoppers, care for your customers, handle data, provide technical support, and more with customer care and tech support solutions, business processing outsourcing, and customer acquisition and surveys. Visit callzilla.net/flyer for a brochure and follow @callzilla for updates.

ABOUT ICMI—EMPOWERING CUSTOMER SERVICE EXCELLENCE

The International Customer Management Institute (ICMI) has been empowering contact center excellence for over 30 years, helping more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. We are considered the authority on contact center performance excellence. Just recently, the New York Times, NBC Nightly News, and other media tapped ICMI to provide insights on how consumers can work better with contact centers. Learn more at icmi.com and follow @CallCenterICMI.

Media Contact: rebekah donaldson, rebekah donaldson, 530-304-4897, red@b2bcommunications.com

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SOURCE Callzilla