CallMiner Deal with IS Solutions Analyses UK Contact Centre Conversations for Comprehensive Customer Experience Insight

CallMiner Ltd., a wholly owned subsidiary of CallMiner, Inc., the industry leader in enterprise speech analytics, and IS Solutions Plc (LSE:ISL), a provider of software and services for public and private sector clients, today announced the companies had executed a reseller agreement to integrate speech analytics into IS Solutions’ suite of products and solutions.

"IS Solutions' aim is to expand upon our success in building business intelligence solutions for our enterprise clients by deploying a strategic product like speech analytics,” said IS Solutions’ Sales Director, Peter Kear. "By mining customer conversations, CallMiner tracks behaviours, identifies causes and reports results to enable better customer relationships, increased retention and more productive contact centre agents. IS Solutions believes that integrating speech analytics with existing business and website data completes the customer experience analytics puzzle, enabling us to provide comprehensive user information across all channels and resulting in superior business intelligence.”

"With this speech analytics partnership, IS Solutions will offer their customers the ability to integrate enterprise BI data with new intelligence collected automatically from customer conversations,” said Vice President International for CallMiner, Ltd., Adam Walton. "Data is just data unless you can glean meaningful insights or trends about customers; Eureka speech analytics helps organisations gain valuable intelligence from every customer conversation, not just a small unrepresentative sample.”

"Our partnership with IS Solutions represents a strategic move forward for CallMiner, as it extends our offering significantly beyond the contact centre and into the business intelligence world,” said John Hamilton, Vice President Channels and Business Development. "We are delighted to have IS Solutions onboard and look forward to working closely with the IS Solutions team in many future speech analytics deployments.”

IS Solutions will resell CallMiner’s market-leading Eureka speech analytics suite across Europe and will augment this with value added services including implementation, training and support.

About IS Solutions Plc

IS Solutions partners with public and private sector clients to support, enhance and extend their online investments. Solutions include website design and development services as well as products from leading industry vendors for customer experience analytics, website analytics, content management, online risk management, application security, web conferencing and e-learning. All solutions are underpinned by a full range of IT services including implementation, integration, training and support. IS Solutions is based in Sunbury-on-Thames, Middlesex, UK and is listed on the London Stock Exchange (stock code ISL). For more information, please visit www.issolutions.co.uk.

About CallMiner

CallMiner is the leader in enterprise speech analytics. CallMiner Eureka!^® enables organisations to hear and act on the true voice of their customers as captured in contact centre conversations. Eureka speech analytics automates the overwhelming process of extracting information from customer calls uncovering consistent and reliable information about customer demands, market trends, how well agents are meeting their service needs and more. This timely business intelligence can be leveraged by enterprises to improve customer service and sales, reduce the cost of service delivery, and identify areas for process improvements. CallMiner's customers realise improved customer retention, higher first call resolution, greater agent and supervisor productivity and lower quality assurance costs. For more information on speech analytics, please contact CallMiner at (239) 689-6463 or visit http://www.callminer.co.uk.

CallMiner^® and CallMiner Eureka!^® are registered trademarks of CallMiner, Inc.