BT Reaches 1,000th Nortel Symposium in UK with Solution for Purple Parking

"Nortel Symposium Call Center Server caters to customers from abroad spectrum of sectors, including high street banks, retailoutlets, the National Health Service (NHS), information technologycompanies and even Premiership football clubs," said Andrew Libuser,BT Convergent Solutions' general manager of telephony solutions. "Wehave provided contact centre solutions ranging from small businessesto large virtual centres spread across multiple sites, using eithertraditional technology or voice over IP."

Purple Parking, which is based in Southall close to London'sHeathrow airport, chose the BT-supplied Nortel solution ahead ofcompetitive offerings on the basis of its reliability andfeature-richness. Those rich features include the ability to sendreal-time and historical information over the local area network (LAN)to supervisors' computer screens to display queue statistics and drawattention to user-defined alerts.

Other key benefits include the quality of BT's after sales support- a BT CustomCare maintenance package ensures two-hour 24x7 response -and having BT as a single supplier for all telecommunicationsrequirements, which gives Purple Parking added convenience,cost-effectiveness and streamlined management.

Purple Parking superlative customer call handling at all itsHeathrow sites is primarily due to the skills-based call routing andhandling functionality that the new solution provides. As a result,calls can be answered more quickly and the average number of customerson hold has been reduced.

The new system also enables Purple Parking's contact centremanagers to administer the system remotely, whether from other officesor on the move. The ability to review and approve call and trafficreports in this way allows managers to adjust services to match marketneeds and cope with hectic holiday booking periods without having tobe physically present.

Steve Waller, Purple Parking's sales and marketing director, said:"With Nortel's solution provided by BT we can expand faster than waspossible with our old system and do more business within currentstaffing levels. The system is very robust, and gives us good valuefor the money and the flexibility to adapt as markets change and wemove forward."

Chantal Smith, product marketing, multimedia applications, EMEA,Nortel, said: "Our Symposium solution and our strategic relationshipwith BT provide Purple Parking with a better customer service offeringfrom day one. This offering allows total flexibility through Webintegration and use of an IP (Internet Protocol) Contact Centre.Purple Parking is now able to offer contact centre managers and agentsseamless access to the service - anytime, anywhere."

BT's converged solution for Purple Parking includes Nortel'sCommunication Server 1000 for general telephony switching, Nortel'sSymposium Contact Centre, Nortel's Symposium Web Client, Nortel'sCallPilot Unified Messaging system, and Nortel's Business PolicySwitch switches for the LAN and IP phones.

About Purple Parking

Purple Parking, now established for 16 years, employs 500 peopleat its main operation at Heathrow and books at 20 airports through itsown and partner organisations. It is the preferred supplier for manytravel management companies providing facilities for corporates. Inaddition to a 'park and ride' service, Purple Parking offers a 'meetand greet' service with uniformed chauffeurs.

About Nortel

Nortel is a recognized leader in delivering communicationscapabilities that enhance the human experience, ignite and powerglobal commerce, and secure and protect the world's most criticalinformation. Serving both service provider and enterprise customers,Nortel delivers innovative technology solutions encompassingend-to-end broadband, Voice over IP, multimedia services andapplications, and wireless broadband designed to help people solve theworld's greatest challenges. Nortel does business in more than 150countries. For more information, visit Nortel on the Web atwww.nortel.com. For the latest Nortel news, visit www.nortel.com/news.

Certain information included in this press release isforward-looking and is subject to important risks and uncertainties.The results or events predicted in these statements may differmaterially from actual results or events.

Factors which could cause results or events to differ from currentexpectations include, among other things: the outcome of regulatoryand criminal investigations and civil litigation actions related toNortel's restatements and the impact any resulting legal judgments,settlements, penalties and expenses could have on Nortel's results ofoperations, financial condition and liquidity, and any relatedpotential dilution of Nortel's common shares; the findings of Nortel'sindependent review and implementation of recommended remedialmeasures; the outcome of the independent review with respect torevenues for specific identified transactions, which review will havea particular emphasis on the underlying conduct that led to theinitial recognition of these revenues; the restatement or revisions ofNortel's previously announced or filed financial results and resultingnegative publicity; the existence of material weaknesses in Nortel'sinternal control over financial reporting and the conclusion ofNortel's management and independent auditor that Nortel's internalcontrol over financial reporting is ineffective, which could continueto impact Nortel's ability to report its results of operations andfinancial condition accurately and in a timely manner; the impact ofNortel's and NNL's failure to timely file their financial statementsand related periodic reports, including Nortel's inability to accessits shelf registration statement filed with the United StatesSecurities and Exchange Commission (SEC); ongoing SEC reviews, whichmay result in changes to Nortel's and NNL's public filings; the impactof management changes, including the termination for cause of Nortel'sformer CEO, CFO and Controller in April 2004; the sufficiency ofNortel's restructuring activities, including the work plan announcedon August 19, 2004 as updated on September 30, 2004 and December 14,2004, including the potential for higher actual costs to be incurredin connection with restructuring actions compared to the estimatedcosts of such actions;

cautious or reduced spending by Nortel's customers; increasedconsolidation among Nortel's customers and the loss of customers incertain markets; fluctuations in Nortel's operating results andgeneral industry, economic and market conditions and growth rates;fluctuations in Nortel's cash flow, level of outstanding debt andcurrent debt ratings; Nortel's monitoring of the capital markets foropportunities to improve its capital structure and financialflexibility; Nortel's ability to recruit and retain qualifiedemployees; the use of cash collateral to support Nortel's normalcourse business activities; the dependence on Nortel's subsidiariesfor funding; the impact of Nortel's defined benefit plans and deferredtax assets on results of operations and Nortel's cash flow; theadverse resolution of class actions, litigation in the ordinary courseof business, intellectual property disputes and similar matters;Nortel's dependence on new product development and its ability topredict market demand for particular products; Nortel's ability tointegrate the operations and technologies of acquired businesses in aneffective manner; the impact of rapid technological and market change;the impact of price and product competition; barriers to internationalgrowth and global economic conditions, particularly in emergingmarkets and including interest rate and currency exchange ratefluctuations; the impact of rationalization and consolidation in thetelecommunications industry; changes in regulation of the Internet;the impact of the credit risks of Nortel's customers and the impact ofcustomer financing and commitments; stock market volatility generallyand as a result of acceleration of the settlement date of Nortel'sforward purchase contracts; negative developments associated withNortel's supply contracts and contract manufacturing agreements,including as a result of using a sole supplier for a key component ofcertain optical networks solutions; the impact of Nortel's supply andoutsourcing contracts that contain delivery and installationprovisions, which, if not met, could result in the payment ofsubstantial penalties or liquidated damages; and the future success ofNortel's strategic alliances.

For additional information with respect to certain of these andother factors, see the most recent Annual Report on Form 10-K andQuarterly Report on Form 10-Q filed by Nortel with the SEC. Unlessotherwise required by applicable securities laws, Nortel disclaims anyintention or obligation to update or revise any forward-lookingstatements, whether as a result of new information, future events orotherwise.

Nortel, the Nortel logo, the Globemark, Symposium and CallPilotare trademarks of Nortel Networks.