Booking.com ignored me after my bedbug nightmare

I arrived at a Safestay hostel in London at midnight to find my bed infested, but the platform hasn’t replied to my complaintI used Booking.com to book a bed at Safestay Holland Park hostel on a work trip to London this month. Arriving at midnight, I discovered bedbugs crawling on the mattress, pillow and walls. Staff moved me to another building, which was also infested. I spent the night awake at reception.Exhaustion forced me to take a dawn train home, costing a new ticket and my freelance fee as I was unable to work. I also had to buy new clothes and do multiple wash cycles to avoid bringing the infestation back with me. Continue reading...Weiter zum vollständigen Artikel bei TheGuardian Weiter zum vollständigen Artikel bei TheGuardian