BinckBank on track in 15Q3

Key points in third quarter 2015

BinckBank on track in 15Q3

Solid financial results due to high transaction volume and cost control

·             Total operating income in 15Q3 up 8% at € 40.7m (14Q3: € 37.6m)

·             Transaction volume up 20% at 2.3m in 15Q3 (14Q3: 1.9m)

·             Comparative figures for 14Q3 include € 15.5m of non-recurring profit on sale of BeFrank

·             Adjusted net result up 54% at € 14.1m in 15Q3 (14Q3: € 9.1m excl. non-recurring profit from BeFrank)

·             Net profit tripled to € 8.7m in 15Q3 (14Q3: € 2.6m excl. non-recurring profit from BeFrank)

·             Net outflow from Alex Asset Management falls to € 25m in 15Q3 (15Q2: € 74m)

·             BinckBank Italy and ThinkCapital Holding BV break-even

Improvement in customer experience

• Service level to customers remains at a high level, also during the extremely busy trading days in August
• Telephone waiting time in the Netherlands remains very short in 15Q3
• Low unscheduled downtime of the trading platform in 15Q3
• Customer satisfaction is high, but not yet at target level

Operational excellence takes further shape

·             Proposed appointment of COO on agenda for EGMS

·             Professional Services integrated into business unit Netherlands as of 1 September