Vettro Powers up Peregrine Systems -R- To Mobilize IT Workforce; On-De

    Business Editors/Technology Editors
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    ORLANDO, Fla.--(BUSINESS WIRE)--April 20, 2005--Vettro, a leading provider of mobile enterprise applications, today announced that it has teamed up with Peregrine Systems, Inc. (OTC: PRGN) to deliver Vettro FieldMaster for ServiceCenter(R), an integrated service management solution for today's on-demand, mobile workforce. Peregrine is a global provider of industry-leading IT asset and service management software.
    Vettro FieldMaster for ServiceCenter allows IT service technicians to be dispatched and view service request queues in real-time on their mobile handsets and Blackberry(R) from Research in Motion (RIM) (Nasdaq: RIMM). This application allows global organizations to dramatically improve service request response time, facilitate prioritization based upon severity levels and ultimately ensure service level agreements are met. Technicians can quickly access all relevant and current job details, enter requests into ServiceCenter directly from their mobile device and manage the entire service management process from anywhere in the field. This flexibility results in a substantial increase in the number of service requests closed per technician allowing organizations to achieve real productivity gains.
    "Mobility is critical to our customers' success, as businesses everywhere are demanding faster, more efficient IT service delivery, and our partnership with Vettro demonstrates our commitment to deliver innovative mobile capabilities to help our customers gain competitive advantages," said Russell Mann, senior vice president of strategic initiatives at Peregrine. "Using Vettro FieldMaster technology, our customers will be able to increase the efficiency and improve the quality of their IT service delivery. By accessing and updating business critical information from their mobile devices while in the field, they can be responsive to their end users' needs anywhere and anytime."
    Additionally, direct integration with the phone, email and PIM features of the BlackBerry device allows Vettro FieldMaster users to launch phone calls and emails directly from any contact record within the application.
    "On-demand mobility has gone from an add-on to a necessity for today's workforce, as they are quickly realizing that the availability of proficient IT services dramatically bolsters production and efficiency," said Joe Rymsza, president and CEO of Vettro. "By partnering with Peregrine, we are confident that we can help more businesses achieve a truly mobilized workforce."

    About Vettro

    Vettro is the global leader in mobile on demand customer relationship (CRM) and field service management (FSM) applications. Backed by premier carrier, device, and ISV partners, Vettro's applications unleash the true potential of enterprise CRM systems, driving substantial business and service improvements for field operations. Vettro's suite of mobile CRM products powers some of today's most successful sales and services organizations, including BostonCoach, SuperShuttle, Clemson University, Hitachi Data Systems, Textron Financial Corporation, Phoenix Life Insurance Company, and PMI Group. For more information, visit www.vettro.com.

    About Peregrine

    Peregrine Systems, Inc. develops enterprise solutions that enable organizations to address specific business problems and evolve their IT service and asset management practices for reduced costs, improved productivity and service, and lower risk. The company's IT asset and service management software solutions include: Asset Tracking, Expense Control, Process Automation, Asset Optimization, Service Establishment, Service Control, Service Alignment and Service Optimization. These solutions make it possible for IT organizations to maintain a changing IT infrastructure, manage their relationships with end-users and service providers, and gain greater visibility into how their IT investments are performing. The Peregrine Evolution Model provides a roadmap for companies that want to systematically evolve the sophistication and effectiveness of their IT operating practices.
    Founded in 1981, Peregrine has sustained a longstanding tradition of delivering solutions with superior functionality to a broad segment of the global enterprise customer market. Headquartered in San Diego, Calif., the company conducts business from offices in the Americas, Europe and Asia Pacific. For more information, please visit: www.peregrine.com.
    Peregrine Systems is a registered trademarks of Peregrine Systems, Inc. All other marks are the property of their respective owners.
    The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research in Motion Limited.

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CONTACT: Vettro Media JiYoung Kim, 917-279-9342 jkim@vettro.com or FitzGerald Communications Elissa Goodman, 212-771-3691 vettro@fitzgerald.com

KEYWORD: FLORIDA INDUSTRY KEYWORD: TELECOMMUNICATIONS SOFTWARE MARKETING AGREEMENTS SOURCE: Vettro

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