Rapidly Expanding Logistics Company Selects UltiPro® Workplace for Unified HCM

Ultimate Software (Nasdaq: ULTI), a leading provider of unified human capital management SaaS solutions for global businesses, announced today that Coyote Logistics LLC, the fastest growing third-party logistics (3PL) company in the transportation and supply chain management industry, has selected UltiPro Workplace to manage the rapid growth of its workforce—with key factors in the decision including unified HCM and talent management, as well as a superior customer service experience.

Coyote Logistics offers supply-chain solutions across North America and Europe, including truckload, intermodal, less-than-truckload, and ocean- and air-based services. Coyote's business model depends on a highly trained and motivated workforce as well as an advanced technology infrastructure to create innovative solutions in freight management for a broad range of industries. As Coyote Logistics underwent unprecedented growth, company leadership wanted to ensure its HR operations were consistent with its corporate philosophy—recognizing that talented, motivated employees create positive experiences with its carriers and customers.

Coyote Logistics had been handling its processes for human capital management with a payroll service bureau, but the company experienced numerous challenges, especially with the lack of integration among systems as well as inconsistent customer service.

"We’d get very frustrated because the service bureau’s multiple components don’t always talk to each other properly. It’s crucial for us to have one system of record that provides instant and accurate workforce information,” said Amy Kane-Stanley, HR director at Coyote Logistics.

Kane-Stanley noted several key decision drivers for the company in selecting UltiPro in May 2011. "UltiPro's unified approach to HCM really resonated with our organization — one core solution instead of separate modules that don’t really work together. Our capabilities for HR, payroll, tax management, time management, performance management, recruitment, and salary planning will all be in sync. We’re very excited about having a cohesive, easy-to-manage platform for HCM.”

Another factor Kane-Stanley emphasized was the importance of the overall service experience with their provider of choice. "Just as vital to our business as UltiPro’s solution capabilities was our need for responsive, dependable customer service. The service bureau has a large call center where we could talk to so many different people who had varying degrees of knowledge and skill. The erratic elements didn’t align with our business and just wouldn’t support our plans for strategic expansion.”

To deliver exceptional service and responsiveness for customers like Coyote Logistics, Ultimate assigns a team of account representatives, with each member focused on providing a specific area of expertise. Ultimate’s service representatives who are familiar with the customer account, unique business needs, and UltiPro configuration act as the first point of contact for all HCM inquiries.

"Two-way communication is absolutely essential to us. Partnering with Ultimate will give us a network of skilled reps who understand our goals and concerns. We like knowing that we have direct lines of communication to our service representatives as well as access to customer support for anything we may need after business hours. Overall, this deeper level of support means we can put full focus on our business,” said Kane-Stanley.

"Our goal is to substantially reduce the time spent on tactical activities, like checking and verifying data among systems, and move toward strategic performance management, recruitment, and salary planning — less time on the mechanics and more time on the aspects of HCM that will engage our employees to drive the business forward.”

"To enable people-management practices that truly impact the business, growing companies need not only highly functional HCM solutions — delivered via the convenience of the cloud — but an equally exceptional customer service experience,” said Chris Phenicie, senior vice president of UltiPro Workplace. "One cornerstone of Ultimate’s reputation is that we are an HCM provider that is passionate about the success of our customers, and we’re thrilled that we will help this dynamic company as it moves toward new stages of growth.”

About Ultimate

Ultimate is a leading provider of unified human capital management (HCM) Software-as-a-Service (SaaS) solutions for global businesses. Ultimate’s award-winning UltiPro^® solutions deliver the functionality businesses need to manage the complete employment life cycle from recruitment to retirement. Based in Weston, FL, Ultimate employs more than 1,200 professionals who are focused on developing the highest quality solutions and services. In 2010, Ultimate was named an Optimas Award winner by Workforce Management magazine. In 2009, Ultimate was awarded first place in the People’s Choice Stevie^® competition for Favorite New SaaS Product and was ranked the #1 best medium-sized company to work for in America by the Great Place to Work^® Institute for the second consecutive year. In 2010, Ultimate’s security practices were recertified for ISO/IEC 27001, and Ultimate was the first HR SaaS vendor to be ISO/IEC 27001 certified in 2008. Ultimate has approximately 2,200 customers representing diverse industries, including such organizations as Adobe Systems Incorporated, The Container Store, Culligan International, Elizabeth Arden, Major League Baseball, The New York Yankees Baseball Team, and Ruth’s Chris Steak House. More information on Ultimate’s products and services can be found at www.ultimatesoftware.com.

UltiPro is a registered trademark of The Ultimate Software Group, Inc. All other trademarks referenced are the property of their respective owners.

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