Ovum recommends enterprises to put Servion's Customer Engagement Hub 'On the Radar'

PRINCETON, N.J., May 16, 2017 /PRNewswire-iReach/ -- Servion Global Solutions (www.servion.com), a global Customer Experience Management pioneer, today announced that Ovum, a leading analyst firm, has recognized Servion as a well-positioned Customer Engagement Hub (CEH) provider in the latest Ovum "On the Radar" report. Written by Mila D'Antonio, the report recommends that Servion's data-driven and consulting-led approach to working with clients to build their own CEH is a unique differentiator. 

Servion enables clients to automate and integrate their customer interaction channels through a Customer Engagement Hub (CEH), built on its five CX platforms that together enable data integration, analysis, orchestration, and Next Best Actions.

"Companies that expect to lead in the digital era must connect the dots on their outbound customer channels, as well as across the internal customer-facing business units (sales, marketing, and service) that connect with customers. Servion has assembled a robust set of technologies rooted in the contact center, but can integrate with customer touchpoints and across the enterprise to help clients create a seamless customer journey and enterprise workflow", Mila wrote in the report; adding that, Servion's  20 years of experience delivering contact center solutions provides the company with a firm foundation for shifting to a CEH offering" 

"We are honored to be recognized by Ovum as a unique CEH enabler, said Sameet Gupte, CEO, Servion Global Solutions. "Very few companies have a true Omnichannel technology platform that provides a seamless customer experience(CX). Our Customer Engagement Hub (CEH) not only provides intuitive and enhanced CX but also leverages our 20 years of domain experience providing solutions for industries like BFSI, Telco and others making it very Industry centric. With over 10 billion customer interactions being supported across 60 countries on Servion solutions and platforms, we believe that the endorsement from Ovum only highlights the reason why we are seeing tremendous demand for our platforms".

Ovum's 'On the Radar' report is a series of research notes about vendors bringing innovative ideas, products and business models to the market. 

Highlights of the report:

• Servion's CEH works on a foundation that comprises five building blocks: ServDesign, ServInsights, ServIntuit, ServCare, and ServCloud.
• Servion enables enterprises to build their own CEHs through a framework called ServEngage, a fit-for-purpose approach to CEH by integrating all channels and enterprise applications and connecting them back to the core of the business.
• Servion takes a platform-centric approach to architecting a CEH. Each of the five platformscomes with a flexible architecture and can integrate best-of-breed and standalone CEMsoftware.
• The company's complementary solutions, including customer journey analytics and contact center analytics, help complete the CEH offering. (Servion also provides workforce automation and AI powered virtual assistants.)

You can read the full report here: www.servion.com/ceh/

About Servion

Servion enables business transformation for enterprises in the area of customer experience management (CEM). Over the past two decades, Servion has evolved from being a single channel (voice) interaction expert to being an industry pioneer in omnichannel customer experience. Servion manages over 10 billion customer interactions annually across 60 countries in 6 continents. Three out of the top 5 banks, 2 out of top 5 insurance firms & 5 out of the top 10 telcos work with Servion to improve their customer experience. 

About Ovum

Ovum is a leading global technology, media and telecoms research and advisory firm. Through its 150+ analysts worldwide it offers expert analysis and strategic insight across the IT, telecoms, and media industries. Founded in 1985, Ovum has one of the most experienced analyst teams in the industry and is a respected source of guidance for technology business leaders, CIOs, vendors, service providers, and regulators looking for comprehensive, accurate, and insightful market data, research, and consulting. With 23 offices across six continents, Ovum offers a truly global perspective on technology and media markets and provides thousands of clients with insight including workflow tools, forecasts, surveys, market assessments, technology audits, and opinion.

Ovum is part of the Business Intelligence Division of Informa plc, a leading business intelligence, academic publishing, knowledge, and events group listed on the London Stock Exchange.

Media Contact:Vimal Abraham, Servion Global Solutions, +91-44-61084120, vimal.abraham@servion.com

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SOURCE Servion Global Solutions