Micromuse's Netcool Solutions Achieve SAP Integration Certification

    Business Editors/Software Writers

    SAN FRANCISCO--(BUSINESS WIRE)--Feb. 14, 2005--

    Netcool(R)/Application Service Monitors(TM) Provide Support for SAP(R) Web Application Server-based SAP Solutions including SAP R/3(R)

    Micromuse Inc. (Nasdaq: MUSE), the leading provider of ultra-scalable, realtime business and service assurance software, today announced that its Netcool/Application Service Monitor for the SAP(R) Web Application Server (SAP Web AS) component of the SAP NetWeaver(TM) platform has been certified by SAP for integration with SAP Web AS Release 6.20 and is now available. Micromuse's Netcool/Application Service Monitors enable IT administrators to further assure the availability and performance of critical applications and services by comprehensively monitoring the health and performance of SAP solutions, including SAP R/3(R).
    The Netcool/Application Service Monitor for SAP Web AS proactively alerts IT administrators of health and performance issues and provides realtime metrics for diagnosis while collecting historical metrics for reporting and capacity planning. When used in conjunction with Netcool/System Service Monitors(TM), the total solution proactively manages the health and performance of the entire systems and applications infrastructure.
    "SAP Solutions are critical for many large enterprises," said Craig Farrell, Micromuse's CTO. "Netcool solutions provide businesses with the level of visibility they require to prevent issues from occurring and quickly resolve them when they occur, leading to improved overall performance and availability of key business and applications services."
    The SAP integration certification of Netcool/Application Service Monitor for SAP Web AS supports a proactive approach and yields lower cost of ownership and reduced implementation time as well as enhanced customer satisfaction. Additionally, the Netcool/Application Service Monitor for SAP Web AS provides improved time to resolution of issues, which increases overall availability and responsiveness of core SAP solution-based systems, and allows greater availability of SAP applications, along with supporting network and system resources.
    The integration-certified solution also broadens the Netcool suite's support for application management and provides realtime modeling and monitoring capabilities that can be leveraged to gain a complete, consolidated picture of networks, systems and applications and their inter-dependencies. The Netcool business service model offers tracking indicators that show the health and status of IT resources, applications and services in realtime. Netcool solutions provide management of another key application business domain and allow customers to benefit from the comprehensive business service management capabilities offered by the entire Netcool suite.

    About Micromuse

    Micromuse Inc. (Nasdaq: MUSE) is the leading provider of ultra-scalable, realtime business and service assurance software solutions. The Netcool(R) software suite provides organizations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide realtime end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organizations to respond to problems quickly, streamline workflow processes and improve business uptime. Micromuse customers include BT, Cable & Wireless, Deutsche Telekom, EarthLink, ITC DeltaCom, J.P. Morgan Chase, MCI, T-Mobile, and Verizon. Headquarters are located at 139 Townsend Street, San Francisco, Calif. 94107; (415) 538-9090. The Web site is at www.micromuse.com.

    Micromuse and Netcool are registered trademarks of Micromuse Ltd. SAP, SAP NetWeaver, R/3 and all SAP product and service names mentioned herein are trademarks or registered trademarks of SAP AG in Germany and several other countries around the world. All other trademarks and registered trademarks in this document are the properties of their respective owners.

    Any statements contained in this press release that do not describe historical facts may constitute forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Any forward-looking statements we make are based on current expectations, and are subject to a number of risks and uncertainties. Actual results could differ materially.
    Factors that could cause actual future results to differ materially from the forward-looking statements include: fluctuations in customer demand; the Company's ability to manage its growth (including the ability to hire sufficient sales and technical personnel); risks associated with the expansion of the Company's distribution channels; risk of new product introductions and customer acceptance of new products; rapid technological change which characterizes the Company's markets; risks associated with competition; risks associated with international sales; and the ability of the Company to compete successfully in the future; as well as risks relating to pending litigation, the completed restatement of certain of our financial statements, and other matters appearing under the caption "Risk Factors" in the Company's most recent Quarterly Reports on Form 10-Q and Form 10-K filed with the SEC and available on the Company's website. The Company disclaims any obligation or intention to update or revise any forward-looking statements.

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CONTACT: Micromuse Nicole Fortenberry, 917-602-9834 nicole@micromuse.com

KEYWORD: CALIFORNIA INDUSTRY KEYWORD: SOFTWARE NETWORKING INTERNET E-COMMERCE SOURCE: Micromuse Inc.

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