Erikli Call Centre Increases Efficiency, Customer Satisfaction with Nortel Solutions

"Critical components of Erikli's operations now rely on Nortel'svoice and data solutions, which have delivered significant businessadvantages such as increased customer satisfaction very quickly," saidNihal Topaloglu, IT manager, Erikli. "Our recent network upgradeprovided a secure, reliable and fast communication system thatimproved the speed and efficiency of our service to customers whileboosting employee productivity by integrating the operations of allcontact centres so they work as one rather than separate centres."

Erikli's new contact centre infrastructure is centralized at themain contact centre in Bursa, which is closely interconnected with allregional contact centres throughout the country to ensure waitingtimes are decreased and customers' requests are handled quickly. Thecapabilities of Erikli's contact centres, which handle an average of1,000 calls per day, have been expanded from only processing customercomplaints and recommendations to taking orders as well.

The deployment was carried out jointly by Nortel's subsidiary inTurkey, Nortel Netas, and solution partners Netser and Netses, whichare supplying ongoing local support services.

"The success of the Erikli deployment is one more example of howNortel continues to apply its global expertise in designing anddeploying networks that specifically meet the unique needs of eachcustomer," said Selda Parin, enterprise solutions sales manager,Nortel Netas. "Erikli does again count on Nortel technology to expandand update its existing contact centre."

Erikli also recently deployed Nortel's IP enabled Meridian 1OPT-11C PBX, Business Communication Manager (BCM), Nortel VPN Routers1700 and 251, Ethernet Routing Switches 5510 and Ethernet Switches425-24 T. In addition, Erikli renewed its wireless LAN infrastructurewith Nortel WLAN 2220 access points.

Erikli plans to expand its contact centre infrastructure acrossthe country with another main site in Istanbul, similar to the Bursacontact centre, followed by Ankara and Izmir. Erikli's contact centreswill be equipped with Nortel's speech and Interactive Voice Response(IVR) solutions.

About Erikli

With its roots going back to 1965, and being one of the largestthree companies in the national water market, Erikli operates with 11main distributors, 50 dealers and over 300 operation points throughoutthe country. In addition, the company is expanding into the EMEAregion, including Germany, UK, Holland, Belgium, Denmark and UnitedArab Emirates through its main distributors.

About Netser

Established in 1990, Netser Komunikasyon San. ve Tic. A.S., hasbeen rendering services for more than 5,000 corporate customers formore than 10 years with Nortel solutions. Netser, with its near 100employees, continuously communicates with its customers in order todetermine customer needs and expectations accurately and fulfill themthoroughly, and to develop current product and services, and considersthese tasks its mission. Netses, a Netser group company(www.netser.com.tr), provides local solutions and services in Bursa.

About Nortel

Nortel is a recognized leader in delivering communicationscapabilities that enhance the human experience, ignite and powerglobal commerce, and secure and protect the world's most criticalinformation. Serving both service provider and enterprise customers,Nortel delivers innovative technology solutions encompassingend-to-end broadband, Voice over IP, multimedia services andapplications, and wireless broadband designed to help people solve theworld's greatest challenges. Nortel does business in more than 150countries. For more information, visit Nortel on the Web atwww.nortel.com. For the latest Nortel news, visit www.nortel.com/news.

Certain information included in this press release isforward-looking and is subject to important risks and uncertainties.The results or events predicted in these statements may differmaterially from actual results or events.

Factors which could cause results or events to differ from currentexpectations include, among other things: the outcome of regulatoryand criminal investigations and civil litigation actions related toNortel's restatements and the impact any resulting legal judgments,settlements, penalties and expenses could have on Nortel's results ofoperations, financial condition and liquidity, and any relatedpotential dilution of Nortel's common shares; the findings of Nortel'sindependent review and implementation of recommended remedialmeasures; the outcome of the independent review with respect torevenues for specific identified transactions, which review will havea particular emphasis on the underlying conduct that led to theinitial recognition of these revenues; the restatement or revisions ofNortel's previously announced or filed financial results and resultingnegative publicity; the existence of material weaknesses in Nortel'sinternal control over financial reporting and the conclusion ofNortel's management and independent auditor that Nortel's internalcontrol over financial reporting is ineffective, which could continueto impact Nortel's ability to report its results of operations andfinancial condition accurately and in a timely manner; the impact ofNortel's and NNL's failure to timely file their financial statementsand related periodic reports, including Nortel's inability to accessits shelf registration statement filed with the United StatesSecurities and Exchange Commission (SEC); ongoing SEC reviews, whichmay result in changes to Nortel's and NNL's public filings; the impactof management changes, including the termination for cause of Nortel'sformer CEO, CFO and Controller in April 2004; the sufficiency ofNortel's restructuring activities, including the work plan announcedon August 19, 2004 as updated on September 30, 2004 and December 14,2004, including the potential for higher actual costs to be incurredin connection with restructuring actions compared to the estimatedcosts of such actions;

cautious or reduced spending by Nortel's customers; increasedconsolidation among Nortel's customers and the loss of customers incertain markets; fluctuations in Nortel's operating results andgeneral industry, economic and market conditions and growth rates;fluctuations in Nortel's cash flow, level of outstanding debt andcurrent debt ratings; Nortel's monitoring of the capital markets foropportunities to improve its capital structure and financialflexibility; Nortel's ability to recruit and retain qualifiedemployees; the use of cash collateral to support Nortel's normalcourse business activities; the dependence on Nortel's subsidiariesfor funding; the impact of Nortel's defined benefit plans and deferredtax assets on results of operations and Nortel's cash flow; theadverse resolution of class actions, litigation in the ordinary courseof business, intellectual property disputes and similar matters;Nortel's dependence on new product development and its ability topredict market demand for particular products; Nortel's ability tointegrate the operations and technologies of acquired businesses in aneffective manner; the impact of rapid technological and market change;the impact of price and product competition; barriers to internationalgrowth and global economic conditions, particularly in emergingmarkets and including interest rate and currency exchange ratefluctuations; the impact of rationalization and consolidation in thetelecommunications industry; changes in regulation of the Internet;the impact of the credit risks of Nortel's customers and the impact ofcustomer financing and commitments; stock market volatility generallyand as a result of acceleration of the settlement date of Nortel'sforward purchase contracts; negative developments associated withNortel's supply contracts and contract manufacturing agreements,including as a result of using a sole supplier for a key component ofcertain optical networks solutions; the impact of Nortel's supply andoutsourcing contracts that contain delivery and installationprovisions, which, if not met, could result in the payment ofsubstantial penalties or liquidated damages; any undetected productdefects, errors or failures; and the future success of Nortel'sstrategic alliances.

For additional information with respect to certain of these andother factors, see the most recent Annual Report on Form 10-K andQuarterly Report on Form 10-Q filed by Nortel with the SEC. Unlessotherwise required by applicable securities laws, Nortel disclaims anyintention or obligation to update or revise any forward-lookingstatements, whether as a result of new information, future events orotherwise.

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Use of the terms "partner" and "partnership" does not imply alegal partnership between Nortel and any other party.