DGAP-Adhoc: Serviceware SE takes over knowledge management specialist SABIO and expands ESM platform

DGAP-Ad-hoc: Serviceware SE / Key word(s): Mergers & Acquisitions
Serviceware SE takes over knowledge management specialist SABIO and expands ESM platform

30-Jul-2018 / 14:05 CET/CEST
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The innovative and intuitive knowledge management solution by SABIO will supplement the existing digital modules of the Serviceware ESM platform, helpLine (service management), anafee (financial management) and Careware (field service management). Leading market research institutes have stressed the increasing importance of a context-sensitive knowledge management, especially in self-service processes of customers. Through the combination of knowledge management and artificial intelligence, service processes of the most different complexity can be further optimised. Serviceware will focus in future on an intensive exploitation of such possibilities.

The software solutions of Serviceware and SABIO are already used together by several customers. The SABIO solution is characterised by excellent possibilities of connection to the existing Seviceware products.

Dirk K. Martin, CEO and Founder of Serviceware: 'With SABIO we have found the perfect company to implement our growth objectives on several levels upon a takeover. The market for Enterprise Service Management is growing dynamically, and in the competition for market shares a central driver consists in offering corporate customers the most performing and efficient platform with which they can digitalise their service processes and increase customer satisfaction. As a result of the integration of SABIO into the Serviceware Group, we make yet another big step forward in view of European market leadership. Based on our many years of experience in the integration of companies, I assume that the process of growing together will be smooth and rapid.'

Alexander Holtappels, Founder and Managing Director of SABIO: 'Serviceware is the ideal partner for us. We are excited about a joint future, because our solutions complement each other perfectly. SABIO will strongly supplement the Serviceware platform in particular in the field of customer self-service processes. As a result of the optimisation of self-service processes, our customers can already save today up to 30 percent of the costs arising there, whilst securing a higher quality. Serviceware will in future cover the value chain in Enterprise Service Management even more extensively. We very much appreciate being part of an owner-managed German software company in the future and playing a leading role together in a new area of the software market.'

About Serviceware SE
Serviceware is a leading provider of software solutions for digitising and automating service processes, that enterprises can use to improve their service quality and efficiently manage their service costs. The unique, integrated, and modular ESM platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management). Serviceware has more than 500 customers from a wide range of industries, including nine DAX-listed companies and four of the seven largest German companies. The company is headquartered in Bad Camberg, Germany. At the end of fiscal year 2016/17 Serviceware had 285 employees.

You can find more information at www.serviceware.se.

Media Relations

edicto GmbH
Axel Mühlhaus
Tel. +49(0) 69/905505-52
Email: Serviceware@edicto.de

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