Assisted Living Facility The Haven at Windermere Selects Ascom teleCARE IP Emergency Call

Resident safety and security are critical to privately-owned, long term senior care center The Haven at Windermere. That’s why the Baton Rouge, Louisiana facility upgraded its emergency call system and enhanced resident safety and security by installing a new teleCARE IP solution from Ascom, the leading global healthcare information and communication technology (ICT) provider. Alongside partner Executone of Louisiana, Ascom’s clinical and technical teams implemented a solution specifically designed to streamline resident and caregiver communication and improve staff efficiency.

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When you live at The Haven, we want you to be happy.

The Haven’s management and staff know that this line is more than a motto. Maintaining their outstanding reputation was one of the primary drivers for selecting Ascom to replace their outdated emergency call system. As the senior care market continues to grow in both size and competitiveness, leveraging the latest technology to keep residents safe is key when marketing their facility. The staff truly understand how important it is for families to enjoy the peace of mind that their loved one is cared for exceptionally well.

"We had an old call system that was just outdated and didn’t work anymore,” says Denise Ortego, Executive Director at The Haven at Windermere. "The staff had pagers and if a resident in an apartment would push their button or if they wandered, the pager was supposed to go off. Unfortunately, that didn’t always happen. Since we installed teleCARE IP with Ascom and Executone, our residents appreciate the immediacy of pushing the button on their pendants or wristband and quickly hearing a reassuring voice. Our care team is much more efficient and can prioritize the more urgent requests and easily locate residents within the facility."

Through discussions with The Haven‘s staff about their daily routines, common activities and frequent request times and types, Ascom’s clinical team worked with the center’s longtime vendor and Ascom Partner Executone of Louisiana to incorporate the elements of teleCARE IP most beneficial to them. In speaking with the residents, their biggest desire was for independence but with the security of knowing that help is only a button press away. The results of the implementation are literally life changing, with caregivers now able to talk live to residents using the speech mode and a vastly improved response time. And with their new Ascom mobile devices, the staff can now discern whether a call is a real emergency and prioritize accordingly.

As a longtime partner, Executone of Louisiana relies on the expertise provided by Ascom’s engineers and RNs (Registered Nurses) for The Haven project. "What made the difference in this project, and with all of our Ascom sites, are their people and the relationships they forge with the end-users and my team," said Ronnie Juneau, President of Executone of Louisiana. "Our technical staff works seamlessly with the engineers and nurses at Ascom, and the customer support and training we receive is just phenomenal.”

In addition to a collaborative partner approach, another key to Ascom’s successful healthcare workflow implementations is to make clinical consulting available at every stage of a technology implementation. Julia Greer, RN, a Clinical Application Specialist at Ascom, explains that this approach is unique in the marketplace. "Whenever we work with a customer, we use our nursing background and ask our clients questions about what they want from the system, what are their goals and objectives to help them do their jobs better.” She says, "We spend time doing that pre-consultation work to gather the information, and then work with the actual implementation engineer to design an ideal solution to reach their goals.”

Winner of a Frost & Sullivan 2016 Best Practices Award for Nurse Workflow Solutions, Ascom’s expansive line of healthcare workflow solutions gives clinicians real-time access to patient information so they can provide higher-quality care. Ascom’s patient alert system with integrated escalation capabilities ensures that caregivers receive acuity-based, prioritized alerts that enable them to respond in a timely manner.

About The Haven at Windermere

Founded in 1999, The Haven at Windermere is a privately-owned long term senior care center in Baton Rouge, Louisiana. The staff is renowned for knowing every resident by name, as this adds to the personable, warm and family-like environment that makes everyone feel right at home. The Haven is a proud member of the Louisiana Assisted Living Association, and its staff is certified in CPR and first aid. Visit www.thehavenbr.com for more information.

About Executone of Louisiana

Executone of Louisiana is a fifty-five year old local telecommunications company that delivers diverse communications solutions to a broad range of businesses and health care facilities of all sizes. Executone has grown from a one-office suite to five locations throughout Louisiana, serving 56 parishes in the state of Louisiana and 11 counties in southeast Texas. For more information, visit http://www.executonela.com and follow @Executonela.

About Ascom Wireless Solutions

Founded in 1955, Ascom Wireless Solutions, a division of Ascom AG, provides mission critical ICT for global healthcare. Today, more than 100,000 of our systems are installed in hospitals, senior care and independent living facilities and any business areas where mission critical communication is vital. Above all, we are dedicated to making a difference in healthcare.

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