ARAMARK Healthcare, the American Organization of Nurse Executives and the Studer Group Join on Research to Develop Nursing Satisfaction Standards

ARAMARK Healthcare, with the American Organization of NurseExecutives (AONE) Institute for Patient Care Research & Education andthe Studer Group are partnering on a joint research project designedto create a standard tool for evaluating nursing satisfaction with keyclinical support functions, including: nutrition, housekeeping,facilities management, patient transport, patient lift teams,security, supply management and clinical equipment maintenance staff.Psychological Associates will conduct the research, which began inJune 2006 and will conclude in April 2007. The project was announcedtoday at the Health Forum and American Hospital Association, 2006Leadership Summit on Performance Improvement.

The study will determine key drivers to improve relationshipsamong hospital nursing organizations and support services groups andwill aid in creating a valid and reliable standard instrument forhospitals to identify and measure the variables of nursingsatisfaction with clinical support services. The research aligns withAONE's strategic goal to improve the workforce environment for nursesand aims to support nursing satisfaction and retention, which arelinked to patient satisfaction and quality outcomes.

"Chief Nursing Officers play a vital role in ensuring that therelationships between nursing and support service groups thrive," saidLaura Caramanica, RN, PhD, Vice President for Nursing at HartfordHospital in Connecticut and Chair of the AONE Institute. "This workwill better equip Chief Nursing Officers to set expectations thatbuild a collaborative culture that will promote employee satisfactionand foster higher quality care delivery."

The research sample will be comprised of nursing organizations invaried hospital settings throughout the U.S. The study methodologywill include an assessment of both the strengths and developmentopportunities of the nursing and support services relationship. Surveyquestions will be designed to be actionable, so the results can beused to implement strategies for strengthening the nursing and supportservices relationship and positively impact patient outcomes.

"Presently, hospitals across the U.S. use a multitude of methodsfor evaluating nursing satisfaction with clinical support services,"said Robert W. Carpenter, President of ARAMARK Healthcare. "This studywill fill a gap and offer a standard approach for evaluating theserelationships - enabling more accurate hospital-to-hospital comparisonof nursing satisfaction."

About ARAMARK Healthcare

ARAMARK Healthcare is a leader in providing best-in-classnon-clinical services that are essential to healthcare delivery.Understanding that clinical excellence and the environment areinterdependent, ARAMARK Healthcare directly impacts the entirehealthcare continuum - patient, employee, nurse and physiciansatisfaction, operational efficiency and service excellence. Throughits facility, food and clinical technology services, ARAMARKHealthcare helps more than 1,000 hospitals and senior livingfacilities deliver the optimal experience for patients and residents,their families, and the physicians, nurses and staff who care forthem. For more information, visit http://www.aramarkhealthcare.com.

About American Organization of Nurse Executives

Founded in 1967, the American Organization of Nurse Executives(AONE), a subsidiary of the American Hospital Association, is anational organization of over 5,000 nurses who design, facilitate, andmanage care.

Its mission is to represent nurse leaders who improve healthcare.AONE members are leaders in collaboration and catalysts forinnovation. AONE's vision is "Shaping the future of healthcare throughinnovative nursing leadership." For more information visitwww.aone.org

About the AONE Institute for Patient Care Research & Education

The Institute is a 501(c) (3) unit of the Health Research andEducation Trust, and was launched in 1999. It is designed to supportresearch and special projects that further AONE's mission and visionin the areas of nursing leadership, patient care excellence and healthcare policy.

About Studer Group

Studer Group is a healthcare consulting company that helpsorganizations achieve superior operational performance by implementingtools and techniques created by Studer Group. The Studer Group hascreated a national learning lab through its work with over 450healthcare facilities across the U.S. The company impacts patients,nurses, physicians and healthcare workers at all levels through itscoaching, speaking, national seminars and resources (includingsoftware solutions). The Studer Group is dedicated to makinghealthcare a better place for employees to work, physicians topractice and patients to receive care. For more information visitwww.studergroup.com

About ARAMARK

ARAMARK (NYSE:RMK) is a leader in professional services, providingaward-winning food services, facilities management, and uniform andcareer apparel to health care institutions, universities and schooldistricts, stadiums and arenas, and businesses around the world. InFORTUNE magazine's 2006 list of "America's Most Admired Companies,"ARAMARK was ranked number one in its industry, consistently rankingsince 1998 as one of the top three most admired companies in itsindustry as evaluated by peers and industry analysts. The company wasalso ranked first in its industry in the 2006 FORTUNE 500 survey.Headquartered in Philadelphia, ARAMARK has approximately 240,000employees serving clients in 20 countries. Learn more at the company'sWeb site, www.aramark.com

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