12.10.2009 22:00:00
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Unisys Extends Relationship with Australian Department of Immigration and Citizenship for Outsourced Desktop Services and Biometric and Identity Management Solutions
Unisys Corporation (NYSE:UIS) today announced that its Australian subsidiary has received contract extensions from the Australian Department of Immigration and Citizenship (DIAC) for the current engagements where Unisys provides outsourced desktop services, and biometric and identity management solutions.
Unisys has been awarded a two year extension to continue to provide outsourced desktop services to DIAC through June 2013. The value of the products and services to be provided by Unisys during the extension is estimated at approximately AUD$49.8 million (USD$39.7 million). As part of the extended desktop services contract, Unisys has recently begun virtualising the IT infrastructure supporting the Department’s national office.
DIAC has also awarded Unisys a 12 month contract extension to continue to provide biometric identity authentication solutions through August 2010. The extension will allow DIAC to purchase up to approximately AUD$2.9 million (USD$2.3 million) of biometric identity services from Unisys.
"These two contract extensions reflect how Unisys has successfully worked closely with DIAC to reach some of the objectives set by an independent review of the Australian government ICT spending by improving processes and better using resources to support high-quality service delivery -- while being accountable for the use of public funds,” said Tony Henshaw, Asia Pacific Vice President, Global Outsourcing and Infrastructure Services, Unisys. "Better IT support allows DIAC personnel to focus on managing the needs of people visiting or seeking to settle in Australia, and the movement of refugees into Australian territory.”
The Unisys desktop outsourcing contract began in 2007 and covers selected end-user computing services including service desk operations, business support services and applications support as well as secure email and internet services. It helps advance the department’s strategic objective to simplify the IT environment and services that support it.
Unisys currently provides services for approximately more than 7,000 DIAC staff nationally, as well as staff in more than 60 locations overseas. Prior to Unisys operating the service desk, there was no single point of contact for IT related issues. Since commencing the contract, Unisys has increased the proportion of first call resolutions by the service desk, recorded improved customer satisfaction and handled approximately 175,000 calls as part of more than 200,000 total contacts per year. Unisys has also helped the department improve web site performance and reduce spam email.
Through virtualisation, Unisys is simplifying DIAC’s IT environment, replacing 107 existing servers with eight new ones and providing assessment, design and implementation services, as well as required hardware. The virtualised IT infrastructure supports the DIAC staff’s daily end-user computing functions including email, personal and shared storage resources and print services. The virtualised environment is designed to reduce power consumption and the physical footprint of the data centre, and lower infrastructure costs while maintaining data security.
Under the biometric-identity authentication solutions contract extension, Unisys is providing solutions and services as part of DIAC’s national Biometrics for Border Control Program. Unisys is responsible for supplying systems that will allow immigration officials to authenticate an individual’s identity through facial images and fingerprinting. The original contract began in 2006.
About Unisys
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With more than 26,000 employees, Unisys serves commercial organizations and government agencies throughout the world. For more information, visit www.unisys.com.
Forward Looking Statements
Any statements contained in this release that are not historical facts are forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. All forward-looking statements rely on assumptions and are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. In particular, the value of the biometric identity contract extension is the maximum amount of services that can be purchased by DIAC under the contract, but DIAC is not obligated to purchase any of the services. In addition, the estimated values of the contract extensions for both the biometric identity contract and the outsourced desktop services agreements are based upon the assumption that the contracts continue for their full extended terms. The agreements are terminable for convenience by DIAC before the end of their terms. Accordingly, the estimated values of the contract extensions are not guaranteed. Additional discussion of factors that could affect Unisys future results is contained in periodic filings with the Securities and Exchange Commission.
RELEASE NO.: 1012/9023
Unisys is a registered trademark of Unisys Corporation. All other brands and products referenced herein are acknowledged to be trademarks or registered trademarks of their respective holders.
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