Office Depot Implementing Enterprise Workforce Optimization Software from Verint

Verint^® Systems Inc. (NASDAQ: VRNT) today announced that Office Depot (NYSE: ODP), the global supplier of office products and services, is implementing the next-generation Impact 360^® Workforce Optimization^™ suite from Verint Witness Actionable Solutions^®.

Verint’s UK partner and specialist contact center systems integrator Sabio secured the pan-European contract, and is deploying and supporting the Impact 360 solution in Office Depot’s contact centers in the UK, Ireland and the company’s DACH/Benelux region. Office Depot selected the Verint solution to engage in a multi-phased, multi-country rollout of the unified, analytics-driven workforce optimization (WFO) suite.

"At Office Depot, we’re committed to providing the highest standards of customer service and dedicated to optimizing performance across our European contact center network by deploying best practice solutions and processes,” comments Alexander Jaross, senior manager, Customer Service and Teleaccount Management Europe at Office Depot. "Having carefully assessed the different WFO solutions available, it quickly became clear that only Verint and its Impact 360 software could offer a completely integrated workforce optimization approach across all the different components. Additionally, our decision to choose Sabio as our implementation partner reflects its strong reputation in the industry and proven ability to deliver comprehensive workforce optimization projects for many of Europe’s largest organizations.

"In addition to the efficiencies we’re targeting from workforce optimization and a more integrated reporting approach, we’re also deploying such Verint technologies as integrated customer feedback surveys and advanced speech analytics to give us a greater understanding of our customers’ needs,” he continues. "We’re particularly excited about the roll-out of speech analytics in the UK and Ireland, as we’re convinced that the ability to capture real-time actionable intelligence from calls can give us real competitive differentiation.”

Adds David Parcell, managing director, EMEA, Verint Systems, "We’re delighted that an industry leader such as Office Depot has selected Verint as its workforce optimization technology partner. Given the breadth of Office Depot’s pan-European customer contact operation, it was important for the company to have a workforce optimization approach that could be configured to meet specific demands for different European countries. Impact 360 allows organizations to access as much next-generation functionality as it requires. We look forward to Office Depot reaping the benefits from deploying Impact 360 in its contact center operations, including all the value that comes from a unified workforce optimization solution—such as the ability to increase quality of service through fewer resources and at a lower cost.”

"In choosing Impact 360 to help optimize its contact center network, Office Depot is targeting benefits such as more effective forecasting and scheduling, comprehensive operational reporting through Impact 360's integrated dashboard, and increased insight and market intelligence with customer feedback surveys and speech analytics,” says Sabio's Head of Workforce Optimization, Michael Andrews. "At Sabio, we’ve built a track record of success in helping major organizations realize their workforce optimization goals, and are pleased to be working alongside the team at Office Depot as we deploy Impact 360 across its virtualized European contact center infrastructure.”

Verint’s Impact 360 Workforce Optimization suite is being implemented as part of Office Depot’s broader pan-European approach that combines a Cisco IP infrastructure with enterprise-class, on-demand contact center software from Transera and a multi-media tool from RightNow to create a fully virtualized contact center technology platform for the company’s European operations.

About Office Depot

Every day, Office Depot is Taking Care of Business for millions of customers around the globe. For the local corner store as well as Fortune 500 companies, Office Depot provides products and services to its customers through 1,584 worldwide retail stores, a dedicated sales force, top-rated catalogs and a $4.1 billion e-commerce operation. Office Depot has annual sales of approximately $12.1 billion, and employs about 41,000 associates around the world. The company provides more office products and services to more customers in more countries than any other company, and currently sells to customers directly or through affiliates in 51 countries. Office Depot’s common stock is listed on the New York Stock Exchange under the symbol ODP and is included in the S&P 500 Index. www.officedepot.com

About Sabio

Sabio is a specialist UK contact center systems integrator focused on delivering exceptional customer contact strategies and solutions. Sabio offers business consulting, systems integration and managed services and has worked with many major organizations across the UK including egg, HomeServe, Leeds City Council, Newport City Council, Pitney Bowes, Scottish Widows, Student Loans, Thames Water and Yorkshire Building Society. For more information, visit www.sabio.co.uk

About Verint Witness Actionable Solutions

Verint^® Witness Actionable Solutions^® is the leader in enterprise workforce optimization software and services. Its solutions are designed to help organizations of all sizes capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact center to remote office, branch and back-office operations, its award-winning, next-generation Impact 360^® Workforce Optimization™ suite is the industry’s most unified solution set—featuring quality monitoring and recording, workforce management, customer interaction analytics (speech analytics, text analytics, data analytics and customer feedback surveys), desktop and process analytics, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.

About Verint Systems Inc.

Verint^® Systems Inc. is a global leader in Actionable Intelligence^® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 85 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol "VRNT.” Visit us at our website www.verint.com.

This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2010 and our Quarterly Report on Form 10-Q for the quarter ended October 31, 2010. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

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