Ascom Delivers New Approach to Dispatching Emergency Response Teams

Emergency response in a hospital is a complex task, involving multiple team members acting under extreme time pressure. Unfortunately, the risk of error is always present particularly if manual intervention is required to quickly assemble emergency response teams. Improving response time and team coordination requires an automated approach. Ascom Wireless Solutions introduces Unite Alarm Agent, a software application for managing and dispatching emergency response teams in hospitals.

The Ascom Unite Alarm Agent solution is built with advanced functionality including automated alert messaging, response team tracking and pre-defined escalation chains. When an emergency occurs, Unite Alarm Agent sends out alert messages to the relevant emergency team members, quickly mobilizing resources. Alert messages are sent directly to the team member’s mobile device — providing them precise instructions on where to go and what to bring along.

Once alert messages are directed to the proper response team members, automated response tracking ensures a quick reaction or escalation. If an alert message times-out due to no response or a team member indicates their inability to respond, Unite Alarm Agent quickly generates a new alert message to an appropriate back-up. Pre-defined escalation procedures help minimize latency and the risk of human error. As an extra precaution, an attendant can monitor message alert responses and the escalation process.

Dan Allen, Unite Product Marketing Manager at Ascom Wireless Solutions, states "Minimizing adverse events and assuring patient safety is critical when hospitals react to events like a trauma injury or cardiac arrest. Unite Alarm Agent provides the means to quickly direct skilled resources to the point of need and reduce the risk of error.”

Ascom Wireless Solutions is the only provider who can deliver intelligent integration, advanced alarm/messaging services, system management and on-site wireless handsets in one powerful package.

ABOUT ASCOM WIRELESS SOLUTIONS

Ascom Wireless Solutions (www.ascom.com/ws) is a leading provider of on-site wireless communications for key segments such as hospitals, senior care, independent living, manufacturing industries, secure establishments, retail and hotels. More than 75,000 systems are installed at major companies all over the world. The company offers a broad range of voice and professional messaging solutions, creating value for customers by supporting and optimizing their Mission-Critical processes. The solutions are based on VoWiFi, IP-DECT, nurse call and paging technologies, smartly integrated via Ascom Unite into existing enterprise systems. The company has subsidiaries in 11 countries and 1,200 employees worldwide. Founded in 1955 and based in Göteborg, Sweden, Ascom Wireless Solutions is part of the Ascom Group, listed on the Swiss Stock Exchange (ASCN:SIX).